Claims
Case Creation
Claim Status
Facets/Medicare
Pot Luck
100

A claim is electronically submitted on January 9, 2025, and the DOS is October 20, 2024. What will the first two digits of the claim # be?

What is 25?

100

When are cases created?

What is every call/interaction

100

Claim Status 01 means?

What is Accepted; Awaiting Batch (*may be pended)?

100

Who is eligible for Medicare?

What are U.S. Citizens & Permanent Residents, Age 65+, Under Age 65 w/ disabilities, ESRD?

100

In the sitcom Friends, what is the name of Ross' monkey?

Who is Marcel?

200

Claims that end in "00" mean what?

What is FIRST pass on a claim?
200

Explain Lock for Closure

What is additional follow up required by agent?

200

Claim Status 11 means?

What is Pended; Awaiting Batch?

200

Medicare is overseen by this agency.

What is Center for Medicare and Medicaid Services (CMS)? 

200

This American Vocal Harmony Group sings the song Motown Philly.

Who is Boyz II Men?

300

How many times has Claim #25B1234567802 been adjusted?

What is 2?

300

Name the (3) case status options.

What is Open, In-Progress and Closed?

300

Claim Status 15 means?

What is Pended with Errors?

300

Complete the saying: If Medicare ___, we ____. If Medicare, _____, we _____.

What is If Medicare pays, we pay. If Medicare denies, we deny?

300

This city is nicknamed "The Emerald City"

What is Seattle? 

400

What will the first (3) characters look like for a paper claim received on March 2, 2025, for date of service of March 2, 2024?

What is P25?

400

You will use this category for when providing a member with the status of their HIPAA Authorization Form.

What is Privacy?

400

Claim Status 88 means?

What is Encounter Reprocessed as Claim?

400

What is Medicare Part A?

What is Hospital Insurance?

400

The capital of the Phillipines.

Shout out to Josan!

What is Manila?

500

What are the top (3) member denial reasons?

What is service is not covered, benefit was not pre-authorized prior to being done, The service was done before or after the coverage dates.

500

Give one call scenario where you will create more than one case

What is Claims and Benefits?

500

Claim Status 95 means?

What is Adjusted Encounter?

500

Using Facets, is member K9054110201 on an individual or family plan?

What is Family Plan?

500

 "I'm gonna make him and offer he can't refuse".

What is the Godfather?