Initial or FU Missed Call
Coaches no longer have to do this after Missed Call attempts.
What is send a portal message.
The new acronym and meaning for those formerly known as Engagement Specialists.
What is MEA, Member Engagement Associate or Member Enrollment Associate?
The way to fix a Closed Encounter for a completed or missed call with an absent post-call Wrap Up Letter or absent AVS.
Open a new Encounter and send the post-call letter with the AVS attached.
This is how coaches validate an SDoH Marker found in the Markers Module and what they do next.
What is the coach asks the member a general question about the Marker to validate it? If the marker is valid - coaches do the SDoH Assessment Questions, if invalid - no action is required.
The song "I Will Always Love You" was popularized by Whitney Houston but actually written by this artist.
Who is Dolly Parton?
You must you attach this to an Missed Call Attempt Initial or Follow Up Letter.
What is the AVS?
Coaches check this and change it if necessary on the Program Tab within Entitlement/Enrollment to help ensure the time zone is correct when a member self-schedules.
What is the Department (time zone?)
Coaches no longer have to do this now that Healthwise is integrated with Epic.
What is
1) Copy/paste what was sent in the LCC Note
2) Enter the member's info manually
This is who we send SOI Diabetes Level 1 (+ 2) Deliver By Phone Care Considerations to.
Who is Nancy Guyer (copy Stacey, Tammy Peloso, Kristene Kuehn)?
This Japanese aesthetic revolves around accepting the impermanence and imperfections of worldly things.
What is wabi-sabi.
The Task you create after a Missed LCC Coach 1st Attempt Follow Up.
What is the LCC Coach 2nd Attempt Follow up (119) Task (dated one week out)
The Status coaches and MEAs check to determine how the next call is scheduled.
What is the Episode Status? (Any thing other than Enrolled gets scheduled as an IA.)
This is what Prescribed means next to "Status" within the Healthwise Coach module.
What is the term that indicates Healthwise materials were assigned but not watched/viewed?
This is what coaches do in the Member's Profile within FindHelp after they make a referral.
What is Click on the Member Profile Page and click "Assign to Me"?
The ball in badminton, also known as a bird or birdie, is formally called this.
What is a shuttlecock?
The Task do you create for a Missed Initial Assessment - 1st Attempt.
What is the LCC Coach 2nd Attempt IA (660) Task (dated one week out)
The Note Template used and the Task coaches create/complete after documenting positive feedback.
What are the Anecdotal Note Template and the Anecdotal Note Task.
The way to properly close Healthwise between members to minimize errors.
What is Close Button + x?
This is how a coach confirms a deliver by phone CC found in the Task List.
What is look in TMV on ME Communications Tab, confirm MEID number under MEID Tab and confirm "Fac/Call" within "Method" column?
This is the children's classic book Dr. Suess created when challenged to write a book using no more than 50 words.
What is "Green Eggs and Ham?"
The minimum narrative note documentation expectation for a Missed Initial or Follow Up Call and where it goes. (HINT: there are two!)
What is 1) document short details of Missed Initial or Follow Up Call in the LCC Narrative Note and 2) Clinical Documentation in Create + Note?
The way you correct a Closed Encounter for a completed or missed call with a a forgotten post-call Wrap Up Letter or absent AVS attached.
What is open a new Encounter and send the post-call letter with the AVS attached.
This is the consequence of the SSO Module going live in Epic and what can coaches do if they choose.
What is Members will no longer be able to access Healthwise links created before the SSO Module goes live? Coaches may proactively choose to or when a member requests re-send previously sent Healthwise items.
This is the module coaches refer to when checking if a member has SDoH Markers to address.
What is the Epic SDoH Markers Module?
This is the certified hottest pepper in the world according to the Guinness Book of World Records.
What is a Carolina Reaper?