Enter Title

SEP

100

LIS SEP can only be used for member who..

..are switching from one PDP plan to another

200

The Medicaid/ Extra Help SEP are only for members in what states?

FL, KY, NJ and VA

300

If the member moved in 12/1/2024, what date would you note on the application?

Todays date/ the date they notified us of the move.

400

Exceptional Circumstances SEP is determined by..

CMS

500

Loss of MAPD and Part B, the caller is eligible for what plan type?

PDP

Effective Call Handling

100

Please state your call opening.

Nice

200

Please state your R&C statement for member who wants to change plan due to move.

Great job!

300

Please state the SOA

Great!

400

What is the required needs question?

Question about budget.

500

Give me 3 needs questions.

Good job!

Misc.

100

What document should we present the plan from?

SOB

200

Name the 4 elements of proper hold procedures. Hint: ARTT

Ask, Reason, Time and Thank them

300

What are the two requirements to enroll in an advantage plan?

Part A and Part B

400

True or False: If you are NRTS you can still go to Aetnamedicare.com to advise of plan options.

False

500

We use Think Agent to...

Check Medicaid ID number