Hi there
What items do we do a WCR for?
CL
CL Socket
Nir remote and receiver
How many heater panels are in an Ensi 3 person?
Eight
What is the phone number for customer Kendra Sale Vestal?
9192256604
What is the maximum temperature the control panel can be set to?
140 degrees
What documents do we send when completing a follow up?
How to use and CS follow up/instructions
What items do we include a RSL for?
Touchscreen control panel
Control Board
PBR
What 3 wood types do we offer?
Hemlock, Cedar, Poplar
What is the EMF rating of a Tosi sauna?
Average reading of 0.32 mG
Can customers paint/stain their sauna?
Only the exterior
What 3 thins do we need to confirm when checking on glass door availability?
Measurements, hinge type, handle type
How much is a power box repair?
304.20
How many sauna collections do we have?
3 (Ensi, Tosi, Joyous)
What is the electrical requirements for a corner sauna?
120V / Dedicated 20Amps Breaker (NEMA 5-20R Socket Required)
What is our standard processing time?
4-6 business days
Does the Model HB2-E have a power box?
Yes
What is the name of the purchaser of SO-36894?
Brittany McIlwaine
What battery does the Chromotherapy bulb remote use?
two (2) AAA
What number do customers call to reach us?
(800) 528-3110
Can an accessory be returned if it was delivered 2 months ago?
No, customers have 30 days to return.
What is the current sale we are running?
Mothers Day Sale
What is the life span of the Joyous/Standard EMF heater panels?
18,000 Hours
Can a sauna be returned if it has been used?
No
Can the saunas be placed outdoor?
To maintain the warranty and ensure the longevity of your sauna, it must be placed indoors in an insulated area. The indoor area must be moisture-free, and we emphasize the necessity of maintaining a dry environment. We recommend temperatures between 65-68 degrees Fahrenheit and above to prevent heat loss.
How long do customers have to report damage to us?
48 hours
What is your favorite food?
Anything but onions is the wrong answer