Email Etiquette and Security
100: What part of an email contains the main message?
Answer: Body
100: What should you check first if your computer won't turn on?
Answer: Power
100: Why should you avoid clicking links in unexpected emails?
Answer: They may lead to phishing sites or install malware.
100: How do you know if your ticket has been successfully submitted to I.T.?
Answer: You get an auto reply.
100: In Excel, what do you call the intersection of a row and column?
Answer: Cell
<Bonus>200: How should staff handle emails from unknown senders?<Bonus>
Use the Phish Alert Report Button (PAB)
200: What is the term for the programs and applications on a computer?
Answer: Software
200: What is a common sign of a scam?
Answer: Urgency
200: What should you do if your computer is running slowly? (2)
Answer: Monitor the tasks using task manger and Close unnecessary programs, run antivirus scans, or restart the computer.
200: What’s an easy way to share a large file?
Answer: Use OneDrive to send files securely
300: What do you call fake emails trying to steal information?
Phishing
300: What key combo switches between open windows?
Answer: Alt + Tab OR Windows logo key + Tab
300: What other security step helps to protect accounts beside passwords?
MFA/2FA
<Bonus> 300: How can you submit a helpdesk ticket? And What information should be included in it(3)? <Bonus>
Answer: By send email to help@catholicteachers.ca. Name, issue details, error messages and screenshots
300: How do you add hether or footer in a word document?
Answer: Double clicking on the Heather or footer Or inserting one from Heather & footer menu.
400: What should office staff do to ensure confidentiality when sending sensitive information via email?
Use encryption
400: What type of memory is used for temporary storage while a computer is running?
Answer: RAM
400: What is a network security system that monitors and controls incoming and outgoing network traffic?
Answer: Firewall
400: In OECTA, what tool or application does I.T. use to remotely connect to your computer?
Answer: Team Viewer
<Bonus> 400: What is Microsoft's online suite of word processing , data entry, and email collaboration applications? <Bonus>
Answer: Office 365
500: What should you check before clicking a link in a email?
Source . View the source by hovering the mouse over the link.
500: What programming language was created by Guido van Rossum and named after a British comedy group?
Answer: Python (Hint for 200 less score: It's also a name of an Animal)
<Bonus> 500: What steps should be taken if an email account is compromised? <Bonus>
Immediately change the password, notify IT, and check for any unauthorized activities.
500: What ticketing software do we use in OECTA?
Answer: Spiceworks
500: How do you sort names alphabetically in Excel?
Answer: Select column, go to “Data,” then click “Sort A-Z.”