Zelle
Can Zelle be used internationally?
As long as the recipient is enrolled with Zelle and has a bank account in the U.S, they can send and receive money while traveling internationality, provided they are not in a country that blocks text notifications
The Backup Additional ID Procedures require MSRs obtain how many correct responses based on information from UAD?
2 out of 3 correct responses
Is the Navy Federal app able to reset account passwords?
Yes
What Web browsers support Navy Federal Online Account Access?
Internet Explorer, Edge, Mozilla Firefox, Safari, Google Chrome
Can business accounts use Zelle?
No, Zelle was designed as an easy-to-use program that allows you to send, request and split money with family, friends and people that you are familiar with either directly from the Navy Federal mobile app or online.
Where can an MSR verify if a mbr's email address has been changed in the last 30 days?
Member Profile > Member Email History / Member-Level Notes
True of False, members are able to activate credit cards from the app.
True
When resetting a password on NFOAA via UAD, what is the temporary password?
Last four digits of his/her Access Number and the last four digits of his/her Social Security number
What happens to the Zelle profile when a payment is returned NSF?
The profile may become suspended.
What does the acronym UAD stand for
Universal Agent Desktop
What are the password requirements for NFCU Mobile app?
10-32 characters, 1 Capital, 1 Number, 1 special character
When setting up a member to member account on NFOAA if a member types in the incorrect name, how many times using the incorrect name will it take to lock the account?
3 Times
It may take up to how long for a new VCC to work with Zelle?
It can take up to 8 hours for the new card to work with Zelle. If a member has recently replaced or negged his/her debit card, the new debit card information may not received at Zelle yet.
Changes to a title (ie Mr. Mrs. Ms) in UAD require documentation or a form in order to be updated?
False
What three platforms does the Navy Federal app support?
iOS, Android, Kindle Fire
What are the username requirements?
Must be between 6-32 characters, and have at least one letter and number.
Any payments unclaimed by the recipient of funds (after how many days) will be automatically returned to the sender's account?
14 business days
what system should be used when servicing members?
Oneview
What Section in the App provides Members with a Phone number, Mailing Address, Text Banking number, Website, and link to Branch locator.
Contact Us
Sessions on the Online Banking website time out at how many minutes?
9.5 minutes