Plus
Total
BBY App, promotions,& more
Basics
Misc
100

How much does the Plus membership cost?

$49 or $49.99 or $50

100

How much does the Total membership cost?

$179.99

100

It is ok to return a membership via the POS system?

No, get an MOD to help the customer cancel from their side. 

100

When should you offer the Plus membership?

Every time 

100

Who is the best supervisor/manager in the store?

Best Answer: Jose

Ok Answer: Blair;Mike

Poor Answer: Tam

U R fired: Drew

200

Name 2 benefits of the Plus membership?

60 day returns, 60 day price match, member deals, etc…

200

Name the 2 most prominent benefits of going from the Plus to the Total

Best Buy Protection and GeekSquad Services

200

Do employees get a discount on the membership?

Yes

200

When should you offer the Total Membership?

Every time 

200

True or False: The founder of Best Buy is in the number 1 in the POS system we use?

True

300

When is the plus membership “free” in appliances?

When a customer buys an open box major appliance and takes it with them (aka not delivered).

300

Can you still buy a stand alone Geek Squad protection plan on an item despite having the Best Buy Total?

Yes

300

What are “Your Offers” and where can you find them?

It will show the employee whenever they are done doing the customer lookup and it can also be found under your member dashboard in the app

300

What type of strategy is used at the front lanes when offering the membership?

*same strategy for the Best Buy Card

Quick Pitch

300

In what state is the Best Buy HQ located in?

Minnesota

400

What specific thing about the plus is different from the total when it comes to ringing out the membership?

No tax on the plus 

400

What percentage does the total membership discount installs? What about repairs?

It does NOT discount installs and 20% off repairs

400

What are member picks?

Special savings on products that members get to choose from.

400

In the Appliance and Home Theater area, we want to push (this membership) with (this add on).

Plus with gsp warranty

400

In the year 2002, Best Buy bought/acquired this company and now you can’t go to a store without seeing it

Geek Squad

500

A customer buys the Plus membership, a refrigerator, a phone, a BT Apple Watch, and rechargeable double AA batteries. How many days does each item have to be returned if every single one was “opened”?

Membership = 60

Refrigerator = 60

Phone = 14

Apple Watch = 60

Batteries = Can not be returned

500

Can the warranty you get from Best Buy Total be extended? If so, how long?

Yes, and depends on the item being purchased. Monthly basis and must have the total to do so

500

Do you get free trials as a Best Buy member, if so, name one?

Yes

ButcherBox, Thrive Market, SiriusXM, YouTube Premium, Fubo, etc…

500

What discount do the memberships give to M365 when purchasing it alone and with a computer?

$0 off the software on its own and $20 with a computer

500

Best Buy had a different name when it was found in 1966 till 1983, what was it known as?

Sound of Music