Unit 3Leadership Styles
What leadership style involves making decisions without consultation and giving direct orders to staff?
What is autocratic leadership?
What is the purpose of a mission statement in a business?
What is to outline the business’s vision, values, and purpose?
What does “span of control” refer to in a business?
What is the number of subordinates reporting directly to one manager?
What is the difference between a job description and a person specification?
What is a job description outlines the duties and responsibilities of a job, while a person specification outlines the skills, qualifications, and experience needed to do the job?
What is meant by employee empowerment in a business?
What is giving employees the authority to make decisions, increasing their responsibility and accountability?
Which leadership style encourages staff participation and decision-making, improving motivation and communication?
What is democratic leadership?
What is a tactical plan and who usually creates it?
What is a short-term plan created by middle management to implement strategic goals?
What is a functional organisational structure?
What is a structure where the business is divided into departments based on functions like marketing, finance, and production?
Name two benefits of using internal recruitment in a business like SuperSave.
What are cost savings on training/advertising, and promoting staff familiar with the company’s culture and policies?
Name two benefits of teamwork for employees in a business.
What are improved communication skills and increased motivation/job satisfaction?
Describe one scenario where laissez-faire leadership is the most suitable approach.
What is when managing highly skilled or expert staff, such as IT professionals, who can work independently?
Explain the term contingency plan and give one reason why a business like Ryanair might need one.
What is a back-up plan for unforeseen events; Ryanair might need one to manage unexpected pilot shortages?
Name two benefits and one challenge of a matrix organisation structure.
What are benefits like improved coordination and decision-making, and a challenge like confusion due to dual reporting lines?
Explain two financial and two non-financial rewards that a business could use to motivate staff.
What are salary and commission (financial); promotion and flexible working (non-financial)?
Explain what Total Quality Management (TQM) means and name one key principle.
What is a system of continuous improvement focused on quality at all stages; key principles include customer focus, employee empowerment, or teamwork?
Name two benefits of adopting a democratic leadership style in a business like M6 Motors.
What are increased staff motivation and innovation, improved communication, or easier implementation of change?
Name three types of planning used in a business and link each to an example from Good4U
What are strategic (e.g. becoming a market leader), tactical (e.g. launching new salad toppers), and operational (e.g. managing rosters and stock)?
Explain how stock control helps improve business efficiency.
What is by ensuring the business has the right quantity of stock at the right time, avoiding waste, storage costs, and stockouts?
What is the purpose of a performance appraisal, and how can it benefit both the employer and employee?
What is to evaluate employee performance, provide feedback, identify training needs, and guide promotion or bonuses?
Outline two impacts of technology on marketing and HRM in a business like IKEA.
Marketing: Online advertising and market research
HRM: Using websites for recruitment and video calls for remote interviews
Outline two factors that influence which leadership style a manager chooses to adopt.
What are the urgency of decision-making (e.g., crisis = autocratic), and the skill level of employees (e.g., experts = laissez-faire)?
In relation to EducaPrint Ltd, explain how planning contributed to the launch of its successful eBook product.
What is by using strategic planning for market expansion, tactical planning for targeting one college, and linking all to the mission statement for alignment and focus?
A business is struggling with delayed payments and cash flow issues. Name and explain two methods it could use under credit control to reduce bad debts.
What are (1) checking customer creditworthiness before granting credit, and (2) setting clear credit terms and penalties for late payments?
Outline the main stages in the recruitment and selection process, including one key point for each of the following: internal/external recruitment, job description, person specification, and interview.
Internal recruitment: Hiring from within the business
External recruitment: Advertising publicly for new candidates
Job description: Outlines duties and responsibilities of the job
Person specification: Lists qualities required in a candidate
Interview: Panel evaluates candidates' suitability?
A business wants to introduce a major change. Name and explain two strategies management could use to help employees adapt.
Communication: Clearly explaining the need for change
Rewarding: Incentives like bonuses or flexible hours for adapting to new systems