ROW 1
What does the FCA stand for?
Financial conduct authority
What is the name of the UK’s traffic department?
DVLA
If a customer refuses to pay an additional premium for change of address what is the correct process to follow?
Invoke 14-day cancellation
What does business use cover a driver for and what is included?
Travelling to different places of work and SD&P
Who earns NCD on a policy?
Main driver
Customer has 9 years of NCD (unprotected) and has 1 windscreen claims. How many years would the customer be left with at renewal?
9
What is Roadworthy called in the UK?
MOT
How many years of NCD would you need to protect it?
4 years or more
What is the name of the discount a policy holder receives when going claim free for a policy year?
NCD
Which one of the following is not classified as a modification?
- Comfort pack from the manufacturer
- Exhaust
- Alloy wheels
Comfort pack from the manufacturer
What does MID stand for?
When a customer is doing a COV, apart from breakdown what other benefits should be offered?
GHC+
Describe comp cover?
Covers both vehicles in the event of an accident including the third-party vehicle and your vehicle would be cover for fire & Theft
Customer has 9 years of NCD and has 1 windscreen claims. How many years would the customer be left with at renewal?
9
Provide 3 rating factors on an insurance?
N/A