Chapter 10
What Motivates People?
1. Intrinsic rewards — The personal satisfaction you feel when you perform well and complete goals.
2. Extrinsic rewards — Something given to you by someone else as recognition of good work.
Define Human Resource Management (HRM).
Managing employees to help the organization reach its goals.
What is a union?
An employee group that represents workers in negotiations with management.
What is marketing?
The process of promoting and selling products or services.
How many quizzes and tests did we have this semester?
• 7 Quizzes
• Midterm Exam
• Final Exam
Who is the “Father” of Scientific Management?
Frederick Taylor
What was the main goal of the 1972 Equal Employment Opportunity Act (EEOA)?
To improve protections against workplace discrimination.
What are some common union tactics?
Strike
Primary boycott
Secondary boycott
What is the marketing mix?
A set of actions a company uses to promote and sell its product or service.
When is the final exam due?
June 5, 11:59 PM
Define "Scientific management"
Finding the best way to work and teaching it to others.
What does the Americans with Disabilities Act (ADA) require employers to do?
It requires employers to treat applicants with disabilities equally in hiring.
What are common management tactics during labor disputes?
Lockout: Temporarily closing the business to pressure unions.
Injunction: A court order to stop or require certain actions.
Strikebreakers: Workers hired to replace striking employees.
Products Consumers Won’t Give Up.
•Internet service.
•Cell phone service.
•Discount apparel.
•Haircuts and coloring.
•Fast-food.
How many points do you need to earn an A in this class?
270 or more
Who conducted the Hawthorne Studies?
Elton Mayo
Define contingent workers?
Temporary or part-time employees.
What is quid pro quo sexual harassment?
Involves threats like “Go out with me or you’re fired.” An employee’s job is based on submission.
Types of Marketing Intermediaries.
•Agents and brokers
•Wholesaler
•Retailer
Ask me something you want to know about me?
:-))))))
Who developed the Hierarchy of Needs?
Abraham Maslow
What is networking?
Building relationships to support career growth.
What is a bargaining zone?
The range of acceptable offers both sides are willing to consider in a negotiation.
Free Question
What’s one fun fact about you that most people don’t know? :-)
If you could make one big dream come true, what would it be—and what’s your first step toward it?
:-)