Spartan Salesforce
what is the first stage called when you get customer information.
Lead
What does Flex mean?
month to month
Whos sells all power in texas?
ercot
what is a Kilowatt?
The measure of electricity.
Where do you send your signed contract?
Closed, City you work in (Dallas) and Branch manager.
In what field do you find your contract to refresh.
Opportunities
what is the highest demand someone will be considered small comm
49
Name all cities we have a Spartan office in
Houston, Dallas, Corpus, Mcallen, Killeen, San Angelo, Loredo and Lubbock
Whats does it mean to be deregulated
Free to choose any provider, no regulations on choosing.
What can we change on the back end once a contact is signed
Phone Number and Email address
Whats the difference between a lead, Opportunity and an account?
Lead is just customer info,
opportunity is when a lead is converted and turning into a contract (it is now visible to the company),
account is when a customer is our client
which are junk fees?
metering charge
customer charge
ancillary charge
nodal conjestion
base charge
customer charge and base charge
Name five companies who are inn the NRG family
Reliant,cirro,direct energy, green mountain, stream,xoom and GenON.
What causes the price per kilowatt to go up?
Many factors, heat surge, bad credit, new business or price per oil barrel goes up.
What will trigger to have to get a QC redone?
How many days do you have to update a opportunity before inside sales can start to work on it.
30 days of a zero interaction with an opportunity.
What happens is someone doesnt pay thier ETF and on a smart meter?
The REP has the complete ability to lock and hold the meter until the balance is paid.
What is OP tools workable period
24 months
What is a Metering charge?
It is part of the TDU, it will be on everyones bill
When closing a proxy what permits are needed for oncor to release power?
Fire permit, occupancy permit, city permit and electrical permit.
What information is needed to convert a lead into an opportunity?
LEN, First and Last Name, Email and Phone Number
What is an Index bill?
Consistently fluctuates, customer is responsible for all pass through charges.
if a customer cancels our NRG small com agreement with 4 meters, how much is his ETF?
1000$
How can i lower my TDUs?
Slowly turn on power, 15 minute intervals. but other than that there is nothing we can do.
What 3 things need to match for a close to be booked?