Airline Partners
My ticket stock begins with 057
Air France
Oxygen/PPOC concern
CES
Holds Confirmed
Liquid rule for TSA
3.4 ounces or smaller sized containers
What medallion members are permitted entry to the Sky Club when flying Delta One?
DM/PM/GM Members
My ticket stock begins with 074
For issues redeeming SkyMiles or reissuing Award tickets
GTS SkyMiles Award Maintenance
SC
Schedule Change action has occurred
Name one reason why a customer may not have gotten TSA precheck.
-Missing KTN
-Incorrect KTN
-SFPD does not fully match TSA application
-Not selected
How many hours is entry permitted to the Sky Club prior to departure?
Customers may enter the Club only within three (3) hours of their scheduled flight departure.
My ticket stock begins with 180
For support and assistance on codeshare and partner flights
Global Partner Support (GPS)
NS
No Show
How do you direct a passenger who was NOT selected for TSA precheck?
Advise them to reach out to TSA customer service
What would prevent an eligible card member from getting into the Sky Club?
Main Basic, formerly Basic Economy, ticketholders will not be permitted Club entry, regardless of Card Product.
My ticket stock begins with 139
AeroMexico
If a customer requests hotel/meal vouchers or needs help with existing vouchers as part of IROP accommodation
CES (Warm Transfer)
WK
Previously Confirmed / Schedule Change
What is Global Entry, Nexus, and Sentri?
These programs offer expedited customs clearance upon arrival in the US; includes TSA pre-check
DOUBLE JEOPARDY - Name the two different types of membership for the Sky Club.
Individual Membership and Executive Membership
DOUBLE JEOPARDY - My ticket stock begins with 923
Virgin Atlantic
DOUBLE JEOPARDY - For assistance on ONLY Air France, KLM, and Virgin Atlantic flights
Partner Ticketing Support
DOUBLE JEOPARDY - UN
Unable – Flight not operating
TRIPLE JEOPARDY - What number would Military Service members use as their KTN?
DoD Number
TRIPLE JEOPARDY - Name two non-Delta credit cards that provide access to the Sky Club.
-Platinum Card from American Express
-Centurion Card from American Express