Airline Partners
Who To Call
Segment Status Codes
TSA
Delta Sky Club
100

My ticket stock begins with 057

Air France

100

Oxygen/PPOC concern

CES

100
HK

Holds Confirmed

100

Liquid rule for TSA

3.4 ounces or smaller sized containers

100

What medallion members are permitted entry to the Sky Club when flying Delta One?

DM/PM/GM Members

200

My ticket stock begins with 074

KLM
200

For issues redeeming SkyMiles or reissuing Award tickets

GTS SkyMiles Award Maintenance

200

SC

Schedule Change action has occurred

200

Name one reason why a customer may not have gotten TSA precheck.

-Missing KTN

-Incorrect KTN

-SFPD does not fully match TSA application

-Not selected


 

200

How many hours is entry permitted to the Sky Club prior to departure?

Customers may enter the Club only within three (3) hours of their scheduled flight departure.

300

My ticket stock begins with 180

Korean Air
300

For support and assistance on codeshare and partner flights

Global Partner Support (GPS)

300

NS

 No Show

300

How do you direct a passenger who was NOT selected for TSA precheck?

Advise them to reach out to TSA customer service

300

What would prevent an eligible card member from getting into the Sky Club?

Main Basic, formerly Basic Economy, ticketholders will not be permitted Club entry, regardless of Card Product.

400

My ticket stock begins with 139

AeroMexico

400

If a customer requests hotel/meal vouchers or needs help with existing vouchers as part of IROP accommodation

CES (Warm Transfer)

400

WK

Previously Confirmed / Schedule Change

400

What is Global Entry, Nexus, and Sentri?

These programs offer expedited customs clearance upon arrival in the US; includes TSA pre-check

400

DOUBLE JEOPARDY - Name the two different types of membership for the Sky Club.

Individual Membership and Executive Membership

 

500

DOUBLE JEOPARDY - My ticket stock begins with 923

Virgin Atlantic

500

DOUBLE JEOPARDY - For assistance on ONLY Air France, KLM, and Virgin Atlantic flights

Partner Ticketing Support

500

DOUBLE JEOPARDY - UN

Unable – Flight not operating

500

TRIPLE JEOPARDY - What number would Military Service members use as their KTN?

DoD Number

500

TRIPLE JEOPARDY - Name two non-Delta credit cards that provide access to the Sky Club.

-Platinum Card from American Express

-Centurion Card from American Express