Meetings
Reception & Hospitality
Information Management
Stationery & Templates
Organisational
Chart
100

What is the purpose of a meeting where employees discuss upcoming events and assign tasks?

Planning

100

Who is the first point of contact for visitors in an office?

Receptionist

100

What type of record would include birth certificates or business licenses?

Legal records

100

What type of stationery is used to send formal business letters?

Letterhead

100

What does an organizational chart show?

The structure of a company, including departments and reporting relationships

200

What is the name of the person responsible for leading a meeting and keeping it organized?

Chairperson

200

Name two key qualities of a professional receptionist.

Communication skills and organization

200

Which filing system arranges records by dates?

Chronological filing

200

What is a common use for an envelope in an office?

To mail documents securely

200

Who is usually at the top of an organizational chart?

The CEO or Managing Director

300

What document outlines the topics to be discussed in a meeting?

Agenda

300

Why is it important to maintain a clean and organized reception area?

To create a good first impression and ensure smooth visitor handling

300

What is one benefit of using electronic filing systems?

Saves physical space and allows for faster retrieval

300

Double jeopardy

Why are templates important in office documents?

They ensure consistency and save time

300

Why are organizational charts important?

They clarify roles, responsibilities, and reporting lines


400

What does the term "quorum" mean in the context of meetings?

The minimum number of members required to make decisions

400

Double Jeopardy

What is one proper practice when answering a business phone?

Answer promptly and state your name and organization clearly

400

Define the term "data security" in relation to records management.

Protecting digital information from unauthorized access or loss

400

What type of document would typically use a memo template?

Internal communication within a business

400

What is the relationship called when one employee reports to another?

Chain of command

500

Compare and contrast a formal and informal meeting.

Formal meetings are structured with agendas and minutes, while informal meetings are casual and may not follow a specific structure.

500

Explain how a receptionist handles a difficult visitor while maintaining professionalism.

Remain calm, listen actively, offer assistance or escalate to a supervisor if necessary.

500

Name two examples of administrative records.

Name two examples of administrative records.

500

Explain the difference between a file and a folder

 A file contains documents; a folder is used to organize and hold multiple files.

500

Create a basic organizational structure with three departments: HR, Finance, and Sales.

[Expected answer: chart with three branches under a manager or CEO, each labeled accordingly]