Service Playbook
What Department
Clients
Who in Sourcepass
Sourcepass History
100

What is the platform used for submitting time off for approval?

Workday

100

This department is responsible for Threatlocker and Sentniel one blocks.

SOC

100

What client is known for their unique headset and computer ordering process?

Envera Health

100

Who is the Team Lead for our Sourcepass Select Team

Derek Somerville

100

When was the Sourcepass select team made (year)?

2025

200

What status is used when a ticket needs to go to another department? 

Team Lead Review

200

This department handles client backups.

NOC

200

What Client has over 300 active sites?

RAM Partners

200

Who is the current Service Manager that Ryan Reitzel reports to.

Sean Wilson 

200

This prior client was known for wanting machine access without any password and tossing a printer at the wall.

Opkalla Eisenhower

300

What needs to be signed by a client when a client requests administrative access?

RAF - Risk Acceptance Forum

300

This department handles quotes and and client goals/objectives

Client Strategy

300

What streamline client has its main HQ in Washington DC?

Cornerstone 

300

Who is the current Senior Service Director?

Jazmyne Fernandez

300

Who is the Founder to Sourcepass

Chuck Canton

400

What color button is mentioned in the playbook?
Press it!
Daily Double!

The big "red" button!

400

This department handles quote creation and project planning.

Solutions

400

This client operates in California and is known for working with acids and chemicals for testing.

Babcock Labs

400

Who is our Chief Client Officer

Matt McCarthy

400

When (year) was Sourcepass founded?

2020

500

Who is the first person on the emergency contact list for weekend/overnight support?

Ryan Reitzel

500

This department is the largest one at Sourcepass and arguably the best

Service

500

This client is the oldest active client in ConenctWise under an agreement.

DAILY DOUBLE!!! 

Centennial Elevator Industries, Inc.

500

Who is the current Director of NOC Operations?

Brandon Lippie

500

How many team leads used to be technicians at Sourcepass?

All of them