Tech Troubles
Mobile Deals
Office History and Trivia
Health and Wellbeing
Customer Facing
100

This is usually the first thing IT asks you to do when something isn't working

"Did you try turning it off and on again?"

100

This deal gives customers a gift card when they bring their own device and can be combined with the free line deal

$100 Gift Card for BYOD

100

This was once used to send messages before email

Fax Machine

100

Using this helps you to find your Zen

The Calm App

100

No contract, no credit check, one flat rate

What is NOW Mobile

200

This tool allows you to share your screen during virtual meetings

Screen share

200

Promotion offers up to this amount off a new device when trading in their device and getting premium unlimited

$830

200

This holiday is often celebrated with ugly sweaters in the office

Christmas or Holiday Party

200

Comcast provides identity theft protection to you and your dependents at no cost

What is LifeLock with Norton Benefit Essential Plan

200

A great way to increase line adds and overall mobile attachment

What are watch and tablet trade ins

300

This kind of email contains suspicious links or fake requests

Phishing

300

You'll save $400 on a new phone when you do this with your number

Port your number

300

This office supply was patented in 1867 and is used to hold papers together

Paperclip
300

Savings on purchases you make every day at more than 700 online and in-store retailers nationwide

What is SpendSmart

300

This change allows agents to escalate these appointments sooner, ensuring the customer’s request is fulfilled more quickly

What is Quota Support Escalations

What is Quota Support ECM

400

This shortcut is commonly used to paste text on a PC

Ctrl + V

400

This one-time fee gets waived when you sign up for NOW Mobile

$25 activation fee

400

This early 2000's tool was used to send instant messages at work

AIM or MSN Messenger
400

A certified financial planner – live or virtual – can provide you with personalized, confidential guidance

What is Financial Finesse

400

Reduce Customer Not Home and Where’s My Tech contacts

What is Tech Enroute SMS

500

If your calendar events keep disappearing, you may need to re-sync this

Your calendar app or integration settings
500

You can get this amount off a new iPad Gen 11

50% off or 250$ off

500

Before Cloud storage, files were stored on these plastic rectangles

A Floppy Disk

500

Spring Health is available 24/7 to help support you and your household members with up to 10 therapy sessions per year at no cost.

What is the Employee Assistance Program

What is EAP

500

Improving the E2E mobile experience

What is the XM activation process for Recovery agents