Rebuttals
I can help you with that! Let me ask you a few quick questions.
What is Price Rebuttal?
The best time to offer when setting appointments
What is 2pm?
Canvasser calls in with customer.
What is Canvassing Call?
Doing this helps avoid confusion and keeps everything clean in the system.
What is Note taking?
Most of our customer said the exact same thing. So, let me put you at ease, all we want to do right now is get the information in your hands, so you know exactly how much it costs when you are ready.
What is Can't Afford It rebuttal?
The feeling that motivates people to act before they miss out.
What is FOMO?
Line gets connected to dead air.
What is Call Disconnected?
Assumptively ask for secondary phone number.
What is a good secondary phone number, in case we need to reach you in a hurry?
This rebuttal can be used for any objection.
What is May I make a Suggestion?
This does not need to be a question. How do you offer an appointment assumptively?
I have someone in your area as soon as tomorrow at 2pm.
Shower Door only, Repairs only, Plumbing not in place, Home additions.
What is Service Not Offered?
This is how we submit any feedback to leadership.
What is Virtual Suggestion Box?
I will only need a couple of minutes, what kind of issues or concerns were you having with (product)?
What is Too Busy Rebuttal?
This does not need to be a question. Give one example of a phrase that builds urgency.
Line just rings and does not go to voicemail; Google Assistant blocks you; customer stops responding after intro
What is No Voicemail No Answer?
Doing this with available nearby setters helps sharpen skills.
What is Roleplay?
Do you have quotes for that already? Would it hurt to see the difference in product or price we offer before making a final decision?
What is Resurfacing/Liners Rebuttal?
Customer says "I'm going out of town."
When will you be leaving?
Customer wants Full Bath Remodel only.
What is Not Interested?
Check previous day's appointment results.
What is Reset Opportunity?