Rebuttals
I can help you with that! Let me ask you a few quick questions.
What is Price Rebuttal?
2pm
What is the first appointment time offered?
Canvasser calls in with customer.
What is Canvassing Call?
Keep our records clean and avoid any confusion down the line.
What is Note taking?
Most of our customer said the exact same thing. So, let me put you at ease, all we want to do right now is get the information in your hands, so you know exactly how much it costs when you are ready.
What is Can't Afford It rebuttal?
Feeling of apprehension that one is either not in the know about or missing out on information, events, experience, or life decisions that could make one's life better.
What is FOMO?
Line gets connected to dead air.
What is Call Disconnected?
Check previous day's appointment results.
What is Reset Opportunity?
This rebuttal can be used for any objection.
What is May I make a Suggestion?
Shower Door only, Repairs only, Plumbing not in place, Home additions.
What is Service Not Offered?
This is how we submit any feedback to leadership.
What is Virtual Suggestion Box?
I will only need a couple of minutes, what kind of issues or concerns were you having with (product)?
What is Too Busy Rebuttal?
Line just rings and does not go to voicemail; Google Assistant blocks you; customer stops responding after intro
What is No Voicemail No Answer?
You should do this with available nearby setters to keep skills sharp.
What is Roleplay?
Do you have quotes for that already? Would it hurt to see the difference in product or price we offer before making a final decision?
What is Resurfacing/Liners Rebuttal?
Customer want Full Bath Remodel only.
What is Not Interested?