Enter Title

ATC

100

What does the abbreviation ATC mean?

Amazon Time Corrections 

200

True/False

Post training, we only use ATC for timecard corrections and Mytime for Accrual Reports

True

300

If an employee calls in having timecard issues and we are unable to resolve it how do we proceed?

Create a task to site HR

400

True/False

We can refer Employees back to site HR or Manager for issues outside of TAA

True

500

What should be in the justification for ATC requests especially in closed pay periods?

RCRC code

VET

100

Mark called in stating that they aren't seeing any VET opportunities on A to Z. Which tool and where exactly do we find this information? 

Labor Scheduling- Opportunities (check if they are ineligible)

200

Tell us the steps to check accepted VET opportunities on Labor Scheduling tool for an employee

1. Filter to employees site

2. Associate tool

3. add login

4. Add date to a day before the date in question

5. Search for Associate

300

If an employee accepted VET opportunity but it is not reflecting on their timecard but it was successfully confirmed that it was accepted on labor scheduling, how do we proceed?

Add the shift on their timecard for the accepted opportunity

400

Lisa got UPT deducted incorrectly after completing their VET shift. Upon checking, you refund the UPT successfully. Which paycode do you utilize to refund the UPT and how long does it take to be refunded?

GBL no UPT, 24 hours

500

David called in stating that their shift premium is not reflecting on their timecard for the opportunity they accepted. What are the steps to check if shift premium was included with the shift accepted?

1. Filter to Site

2. Select the date in search range

3. Filter to VET and the applicable work group

4. Find the opportunity

5. Look at the incentives column and confirm that it has APPROVED and a + sign

6. Click on headcount list and find the employees ID. If their id is included, add the shift, if not, educate them accordingly. 

VTO

100

Kim's said a Manager gave them VTO on site 6/1/2025 but it is not reflecting on their timecard. How do you proceed?

1. Scheduling tool

2. Instant VTO tool

3. VTO Monitoring

4. Filter by date

5. Confirm the manager's login, if they are unsure check all the scanned badges for the day. If the Associate is found, code the VTO for the time that the scan shows. 

200

Where on Scheduling tool do we locate opportunities accepted via A to Z?

Associate tool

300

If the Associate is not in the instant vto offered on site but they are adamant that they got vto, what is the next course of action?

Task to site asking for approval on the time requested and their lenel activity

400

True/False

If an FC employee accepted VTO accidentally, we can remove the VTO and add back their shift

False

500

If an employee called in saying they accepted VTO but it is not showing on their timecard, you checked scheduling tool and it is showing eligible, how do you proceed?

Employee has not accepted the VTo. Advise them to accept it