Next Steps
Pre-Start Week
Start Week
Student Finance
Random
100

What is a OCC

What is .... One Call Close & After an EA Next Steps are completed with portal login, orientation completed & Smart Transferred to SF! 

100

What do we complete by EOD Thursday Prestart week?

Cengage & Sandbox 

100

Monday Start week We direct & complete what with Students?

Roll Call & Direct to week 1! With Expectations of completing by Thursday EOD!

100

What is a CAP status ?

What is .. 05 Awarded, 06 Completed 07 Packaged

100

When do we say for INBOUND leads??

what is .. on a recorded line - please can you verify your DOB or last 4 of your social!

200
We "encourage" students to have FAFSA completed when ?

what is ... The first 24 hours of EA! - Same day FAFSA!  

200

We collect LCT's on what day (how many days) before start day??

What is Thursday (11 days) before start day or Thursday before prestart week!

200

When can discussion post be done??

what is... by Wednesday 11:59 Est .. Monday, Tuesday Wednesday!! - Late Thursday!

200

What website do we guide our students to if they don't have access to portal before transfer?

What is ... Studentaid.gov 

200

Student is having trouble with orientation video .. what can we do instead??

What is .. ask if there is another device around, they can use a tablet, a family or friends' phone etc. ... 


try to switch to a incognito or private browser and sign in ! 

300

What steps should be done after Orientation in an OCC?

what is .. Direct to missing docs, set expectations on having FAFSA submitted now / today, takes 1- 3 business days to process, send SMS with school code and your # , set SAME DAY FOLLOW UP, smart transfer ! (let SF rep know they are on missing docs ready to complete) 

300

Unit 1 in sandbox consists of what ... ?

What is Cengage & Roll Call

400

Unit 2 consists of what in SB?

What is ... Week 1 Discussion Assessment & Assignment

400

Start Status includes what ???

what is .. a student completed with FA , 60 -100% submitted in classwork, updated LDA (Thursday start week) - no open interviews or cancel requests / eligibility good

400

What steps do you take with a SEP?

What is .. Print out SEP (student educational purpose) doc - have student take to notary get filled out - take a picture (all 4 corners) upload into portal - mail back when they receive return envelope in mail! 

400

what is the difference between a DCL and DCLdr

What is ... DCL is a Default Clearance Letter (student owes money)
DCLdr. Is a disability Clearance Letter (which needs to be signed from a Dr.) 

Both are hard Docs! 

500

Students are what % more likely to be a start if they complete Sandbox ?

What is 84%