Interpersonal Communication
This involves the exchange of ideas, messages, or information between two or more people through speaking, writing, or body language.
Interpersonal communication
Tone of voice is know a ______ to effective communication?
Barrier
Is showing consideration, respect, and cooperation when interacting with others, regardless of a person's status, race, gender, appearance, or behavior.
Courtesy
What is the primary method of communication for correctional officers?
Portable radio
Is a conversation between a correctional officer and an interviewee (inmate or visitor) with the goal of obtaining factual information.
Interview
Consider what you want to say and construct the message in your head. Is what?
Element of Effective communication
Do not allow _____ ______ to influence how you communicate with an inmate.
Racial Stereotypes
Maintaining a _____ and _______ relationship is important because this may help you aviod or de-escalate potentially violent situations.
Professionalism, Courteous
The _________ prohibits everyone using radios from willfully damaging or permitting damage to radio apparatuses?
Federal Communication Commission (FCC)
Another element of effective communication is allow _______ for the person or group to receive and understand the message.
Time
This body language projects confidence, poise, and a professional demeanor
Command presence
What requires giving full attention to what is being said and taking time to understand the message without interrupting?
Active listening
Three types of radios?
Handheld or portable.
Radio base station.
Mobile radio.
What is a very important form of communication?
Non-verbal
Is an authoritative statement used to direct, influence, or give orders to a person or group.
Verbal Command
Keeping an open mind and avoiding bias to hear all the facts is know as what?
Element of active listening
Is a circuit that suppresses the output of a radio receiver if the strength falls below a certain level?
Squelch
Crossed arms and legs may indicate the person is closed off or resistant is what kind of cues?
Non-Verbal Cues
A _____ _____ is not always the best response
Show of force
______ Can also be a way to help inmates release frustrations?
Active Listening
Plain English transmission