Interpersonal Communication
Barriers of Communication
Communication
Radio Procedures
Preparing for interview
100

This involves the exchange of ideas, messages, or information between two or more people through speaking, writing, or body language.

Interpersonal communication

100

Tone of voice is know a  ______ to effective communication?

Barrier

100

Is showing consideration, respect, and cooperation when interacting with others, regardless of a person's status, race, gender, appearance, or behavior.

Courtesy

100

What is the primary method of communication for correctional officers?

Portable radio

100

Is a conversation between a correctional officer and an interviewee (inmate or visitor) with the goal of obtaining factual information.

Interview

200

Consider what you want to say and construct the message in your head. Is what?

Element of Effective  communication

200

Do not allow _____ ______ to influence how you communicate with an inmate.

Racial Stereotypes

200

Maintaining a _____ and  _______ relationship is important because this may help you aviod or de-escalate potentially violent situations.

Professionalism, Courteous

200

The _________ prohibits everyone using radios from willfully damaging or permitting damage to radio apparatuses?

Federal Communication Commission (FCC)

200

The ________ of the interview may be critical to obtain the necessary information.

Location

300

Another element of effective communication is allow _______ for the person or group to receive and understand the message.

Time

300

This body language projects confidence, poise, and a professional demeanor

Command presence

300

What requires giving full attention to what is being said and taking time to understand the message without interrupting?

Active listening

300

Three types of radios?

Handheld or portable.

Radio base station.

Mobile radio.

300

Encourage conversation and require the interviewee to think, reflect, and provide their opinions and feelings. Never suggest a conclusion or supply information to fill gaps. The interviewee is likely to answer open-ended questions with more detail.

Open-ended questions

400

What is a very important form of communication?

Non-verbal

400

Is an authoritative statement used to direct, influence, or give orders to a person or group.

Verbal Command

400

Keeping an open mind and avoiding bias to hear all the facts is know as what?

Element of active listening

400

Is a circuit that suppresses the output of a radio receiver if the strength falls below a certain level?

Squelch

400

Ask to obtain a precise answer to an important fit or preference question by defining the range in which answers can be given. This format requires the questioner to rank a series of possible responses, often in order of desirability, to provide the interviewee with specific insight into the questioner’s expectations

Forced-Choice questions

500

Crossed arms and legs may indicate the person is closed off or resistant is what kind of cues?

Non-Verbal Cues

500

A _____ _____ is not always the best response

Show of force

500

______ Can also be a way to help inmates release frustrations?

Active Listening

500
This is especially ideal during emergency situations, due to interagency involvement and coordination.

Plain English transmission

500

_______ is a permanent oral or written record of a person’s account of an incident or occurrence that may or may not be made under oath.

Statement