Objections
"My wife has to work, so I will handle the appointment."
This is a big project and we find it best to be able to communicate with all homeowners at the same time so everyone understands the scope of work to be done and can give their input. We do offer evening and weekend appointments to accommodate tougher schedules. Is there a time of day that would work better so you both could be there?
Service
Where is a tabling lead located?
The leads folder in our email.
How long do our appointment's usually take?
90 minutes
What time slots do we offer for appointments?
Monday through Friday 9 am, 1pm, 5 pm
Saturdays 9 am and 1pm
"I'm not the property owner."
For liability reasons, we would at the very least need the homeowner's permission to proceed, though we prefer to have the homeowner present for the appointment.
Gutters replaced on whole house.
US! Schedule an estimate.
NO - Bachman's/A-Top job
How should you close a call?
"Thank you for choosing Bachman's/A-Top/O'Leary"
What information should be confirmed when we make appointment confirmation calls?
Date, time, address and who will be at the appointment
"I don't want someone to come out. I just want a price"
I'm sorry, we don't do pricing over the phone. We offer a free, no obligation inspection so that we can tailor an estimate to fit your needs.
Create 3 NEW skylights.
Construction/Remodeling
Main objective of an ambassador call.
What information should be verified on every call?
Name, address, phone number and email address.
What is needed for a solar appointment and how many days out do we schedule?
Electric bill/usage and minimum 2 business days.
"You don't need to get in my attic. I don't want you in my house."
“We like to inspect the attic to look for water damage, intake and exhaust ventilation (proper ventilation is crucial to prevent moisture accumulation and maintain airflow), insulation levels, pests, rotted wood, and mold.”
If customer continues . . .
“It helps us identify issues that may be missed from external inspection alone and allows us to address any hidden problems before. Comprehensive installations (and repairs) last longer and perform better"
Cleaning moss off the roof.
OUT OF SCOPE!
What must be done after scheduling/changing an appointment for an MIC customer?
Update MIC
HOW OLD IS YOUR ROOF?
What tags are needed for Lowe's jobs?
MIC, NEEDS MIC ASSIGNMENT
"I'm the only decision-maker."
Since there is a lot of information that we go over during the appointment, we find it best to have a second set of ears, if possible. Is there anyone else we can have at the appointmet?
Skirting on a mobile home.
Construction
Where do we offer siding through Lowe's?
Everywhere except NY.
Why is the business unit important?
The business unit is used to determine which schedule we are placing the appointment on (LHV, WER, PLM, MGC, MTS)
Deposit was paid. Job is ready to be scheduled. Customer wants to cancel. Who you gunna call?!
Sales Admin