Corporate Account

Verification

100

Who do we assist for fraud gate

BCM/AMF/SUP/PA

200

What do we do when caller type passes CSP ID

Service The Account

300

What do we advise when caller type fails CSP ID

Call back to verify.

400

What do we do when 3rd party calls us

Set up the case. No card replacement and do not disclose account information.

500

If the BCM fails verification, who calls to process the request

Program Administrator

Type Codes

100

Fraud claim with all charges tagged in CSP

FRAD

200

Fraud claim with some or all untagged charges in CSP

OFFL

300

When CM cancels dispute or fraud case.

NLDS

400

When application was submitted fraudulently.

FRAP

500

What is the fraud type code for mail order/telephone/internet

CNP

Documentation

100

CCD

Central Card Distribution

200

FR

Fraud Review

300

IC

Inbound Call

400

Contact code for AM FULL

C - Accountant

500

Contact code for P.A

K - Corp Contact

Process

100

What are the processes we do in CSP for fraud gate?

FR the account > tag the charges > Save changes > 04 > RI the account

200

Where do we manually add 04?

CSP> Auth Notes

300

How do we initiate fraud gate in IMS?

LMDIS 

400

Functions:

A

500

Case Type:

Fraud

Process

100

Work Type:

C

200

DOM/FGN

D/G

300

CDN# 

THE 2ND,3RD AND 4TH NUMBER OF THE LAST 5 DIGITS

400

Note:

FRAD/OFFL, cnp, date of RI entry (today), time of RI entry, CMD ID, no susp; fast, ADS

500

S/E note and STM:

(.) Period

statement where the fraud was captured