Empathy
The ability to understand and share the feelings of another person.
What is Empathy?
A resource for childcare
What is Bright Horizons?
Gina owns 2 of these
What is a Golden Retriever?
Has a dog named after Tim Duncan
Who is Erica?
Takes place in CX between Memorial day and Labor Day
What is Summer Peak?
without empathy we end up with this type of customer.
What is frustrated?
The name of our EAP resource.
What is Lifeworks?
This person owns two corgis
Who is Morgane?
Born and raised in Brittany, France
Who is Morgane?
This part of the world experiences Summer peak between July 4-August 31
Where is the EU?
She is the voice of the empathy video.
Who is Brene' Brown?
10 therapy sessions with this program.
What is Lyra?
This person owns a chocolate lab
Who is Megan?
This person traveled to Prague last year.
Who is Gina?
The CX ticket volume will increase by this percentage during Summer Peak.
What is 300-400%
This new tool in Zendesk can help us add empathy to our responses.
What is Cal?
The funds we get to use on office equipment, wellness items and gym memberships.
What is the lifestyle wallet/Forma Credit?
Most popular breed of dog for 3 years in a row.
What is the French Bulldog?
Most tenured person on the team.
Who is Mel?
This support is offered for last minute cancellations.
What is Reservation Protection?
"People don’t care how much you know until they know how much you care" was quoted by this person.
Who is Theodore Roosevelt?
The amount of funds we receive each quarter in Forma credit.
What is $350?
Katelyn is obsessed with these.
What are dachshunds/wiener dogs?
They have the most animals on the team.
Who is Katelyn?
Going for a walk, meditating and connecting with friends can help you get relief from this.
What is stress?