LQ Fundamentals
The number of Qualification Calls required per effective selling day
What is 54?
This is the year DHL Express was founded
What is 1969?
This is the reason for the survey.
What is to give/receive feedback to help make DHL Employer of Choice?
This is something you say when a customer says, "I don't have time"
What is "It will only be a minute"
This is the capital of Australia
Canberra
The total number of Leads to be sent in a month to max out.
What is 235?
This person is our Sr Director of DCS
Who is Leyda Chacon?
These are examples of this part of the survey: DCS "Day in The Park", DCS Putt Putt Competition.
What is Employee Engagement.
This is something you could ask Customer service lead when a customer says "I am not interested"
What is "What was the reason for your call to customer service"
This Planet in our Solar system is known as the "Red Planet"
What is Mars?
The tool we use to measure and track the daily KPIs
What is the scorecard?
This person is our Sr Vice President of Commercial and sales
Who is Aaron Gallagher?
These are the three "Common DNA" of the Company
What is Employer of Choice, Provider of Choice, and Investment of Choice.
This a response for when a customer says "We charge our customers account"
What is "How do you create the label?"
This is the largest mammal on Earth
What is the Blue Whale
These are the different temperature leads that we call through.
What are Hot, Lukewarm and Warm leads?
This is the number of countries DHL ships to
What is 220?
Treating each other with respect falls under this category
What is Values?
This a response for when a MyDHL+ lead says "I already have an account"
What is "Did you receive an account number, or just create the login?"
This elements chemical Symbol is AU
What is Gold
This is the breakdown of each category the leads should go to in a month in order to Max out
What is 50 MC, 138 TS, and 47 FS?
These are the three founders of DHL.
Who are Adrian Dalsey, Larry Hillblom, and Robert Lynn?
The Power Bi Tool with the scorecard, suspect queue, and supplemental reports is part of this category
What is Digitalization?
This is a response to a customer that says, "I have had the worst experience with DHL Express"
What is "I understand the frustration in the current situation, Would you prefer to have a main point of contact moving forward to make sure things like this don't happen again?"
This is the smallest prime number
What is 2