1
WHEN A CUSTOMER IS INTRESTED BUT DOES NOT WANT TO STAY ON THE LINE WHAT SHOULD YOU DO ?
REBUTT
HOW MUCH IS THE BATTERY BACKUP PACKAGE?
$65
What technology powers both the Smart Home and Home Security plans?
Both plans are powered by the Xfinity xFi Gateway and are managed through the Xfinity app.
What is Xfinity Xumo and what does it cost?
Xfinity Xumo is a 4K streaming box that comes included at no extra cost with Xfinity Internet. It includes a voice remote for easy content search and navigation.
WHAT COMES WITH THE STREAM SAVER PACKAGE?
NETFLIX
APPLE TV
Peacock Premium
WHAT IS THE MAX AMOUT OF LINES ALLOWED ON A ACCOUNT WHEN IT COMES TO MOBILE?
10
What is the monthly cost of the Smart Home plan?
$10 per month
Can customers switch between Smart Home and Home Security plans easily?
Yes, customers can switch between Self Protection (Smart Home) and Professional Monitoring (Home Security) without long-term contracts, providing flexibility based on their needs.
What does the Xfinity Stream App allow users to do
The Stream App lets users watch live TV, recorded shows, and on-demand content on any device. They can also stream on the go or download content to watch offline.
Who is eligible for Xfinity Mobile?
Xfinity Internet subscribers.
HOW MANY GB OF DATA DOES THE UNLIMITED PLAN COME WITH?
30
How does the Home Security plan differ from the Smart Home plan in terms of monitoring?
The Home Security plan includes 24/7 professional monitoring by trained professionals, while the Smart Home plan is for those who prefer to monitor their home independently.
Is equipment included in the monthly cost for either plan ?
No, equipment is sold separately for both the Smart Home and Home Security plans.
How does the Xfinity Stream App support device flexibility
It allows users to seamlessly transition from watching on their TV to a mobile device, ensuring consistent entertainment on the go.
What network does Xfinity Mobile use?
Xfinity Mobile uses Verizon’s 5G and 4G LTE network, offering wide national coverage.
WHAT IS OFFERED IF THE CUSTOMER WANTS A PLAN THAT IS NOT UNLIMITED AND JUST USES THEIR PHONE FOR TEXTING AND CALLING ?
BY THE GIG PLAN
What is the price of the Home Security plan, and what additional features does it offer?
The Home Security plan costs $65 per month. It includes 24/7 video recording, professional monitoring, and integration with other smart home devices. Equipment is sold separately.
What kind of content can you watch with Xfinity TV?
Xfinity TV offers live TV with a wide selection of sports, news, and entertainment channels, plus access to On Demand content including thousands of movies and TV shows.
What is the Xfinity Cloud DVR and how does it work?
The Xfinity X1 DVR lets users record their favorite shows and movies, and with cloud storage, those recordings can be accessed from any device.
Can Xfinity Mobile customers upgrade or finance new phones?
Yes, customers can purchase new phones with device financing options and trade-in offers available.
WHAT IS AN IMEI NUMBER?
15 DIGIT CODE USED TO CHECK COMPATIBILITY
Are there long-term contracts required for either plan (Smart Home OR Home Security )?
No, neither the Smart Home nor the Home Security plan requires a long-term contract.
What customization options are available with Xfinity TV?
Users can add premium networks like HBO and Showtime, as well as international channels to tailor their viewing experience.
What functions does the Xfinity Voice Remote provide?
The Voice Remote allows users to search for content, change channels, and even control smart home devices using voice commands.
How can customers manage their Xfinity Mobile account and usage?
Customers can manage their account, data usage, billing, and plan changes through the Xfinity Mobile app or online portal.