Checking
Love visiting the seals? This checking account would be perfect for you.
What is Give Back Checking? (Or Zoo Checking)
This is another word we use interchangeably for "savings."
What is "share" or "suffix"?
This account type allows someone to act on behalf of another person, such as an elderly parent.
What is a Power of Attorney (POA) account?
In Keystone, names must be searched in this format.
What is "Last Name, First Name"?
In CARES, R stands for....
What is Recommend Products?
You’re reviewing a member’s checking account and notice multiple NSF fees from last week. Where should you go to reverse one partially?
What is the Fee Reviewer?
This service allows members to save their change with every purchase.
What is Round Up?
In a Rep Payee account, only these types of deposits may be received.
What are Social Security checks or direct deposit?
This section in the member's person panel cannot be ignored, especially when the text is displayed in Red.
What is an Alert?
You’ve recommended a savings plan to help a member meet their goal and they seem interested. What should happen before you wrap up the conversation?
What is "Seek Commitment"?
A member is opted out of Courtesy Pay. You go here to confirm that setting.
What is the Relationship Tree/Checking Account Detail?
A member is looking to open a separate savings account to set money aside for the holidays.
What is Holiday or Multiple Savings Account?
In this type of account, the minor has no transactional authority.
What is a custodial account?
This section of Keystone is where you leave notes or submit follow-ups for other departments.
What is KeyInsight?
Paying attention to verbal queues during member conversations would be what step?
What is Assess Needs?
This protection helps members avoid overdraft fees by linking accounts.
What is Overdraft Protection?
You need to add overdraft protection from savings. This section allows you to drag and reorder sources.
What is the Relationship Tree?
This type of trust can no longer be amended or terminated; it has its own Employee Identification Number (EIN) and files its own income tax return.
What is an Irrevocable Trust?
This type of account shows no activity for 36 months.
What is a Dormant Account?
You take the time to explain how Courtesy Pay a beneficial service for a member who might be needing to pay on a bill. Which CARES letter are you demonstrating?
What is “Recommend Products”?
You need to view the owners and holds on a member’s checking account. Where do you click?
What is the product title in the Account Summary Panel?
A reverse tiered savings account that earns members up to 5.00% on balances up to $5,000 if qualifications are met.
What is Accelerate It Savings account?
Required documentation in order to open a Trust account with the credit union.
What is a Certification of Trust?
This screen allows you to temporarily block a member’s debit card.
What is the "Card Relationship" screen?
A member shares frustration about a fee they don’t understand. According to CARES, this is the first step.
What is “Embrace their objections”?