Profit & Rep.
TM calls out a subject defeating the merch pro off of a small app item. What do you do?
What is:
- Ensure you're at the door to receipt check
- Find the subject on the floor and guest service
You're doing a PLP and come across Graffiti on the building. What do you do? How do you prevent this?
What is:
Increase PLP's
Notify a Leader
Gather Evidence/Investigate
Document in TruCase
Call Law Enforcement if damage is substantial and/or it is a repeat offender
This week you have conducted multiple receipt checks on exposed toys on the bottom of the cart, which has resulted in PMR's. What are your next steps?
What is:
- Maintain consistency with receipt checks
- Communicate trends to your AP team
- Identify if it's a certain toy dept.
- Validate merch pro
You're an APS and you pull an APP on a first time offender for $75. The subject refuses to come back to the office. You attempt to de-escalate and attempt to escort them to the office but the subject begins causing a scene in the vestibule. What's next?
What is:
- Disengage with the subject and return to the AP office to mitigate business disruption
Your floor walking a known subject who concealed merch totaling $75 (you have all your steps). The subject spots you floor walking them. The subject then grabs a bottle of Tide detergent off of a nearby shelf, opens it, and pours it out on the ground. The subject then walks away towards the front of the store. You are the only APP certified TM on duty. What do you do next?
What is:
- Guard spill to ensure guest safety
- If a TSS is working, have them attempt to PMR
- Document as needed (TruCase & Origami)
You're an APS and as you walk the sales floor when you realize that no team members are notifying you of issues. What are your next steps?
What is:
- Building a call-out culture
- Communicate trends
- Build partnerships
- Recognize
You are an app certified APTL and a subject you are watching enters a check lane. They present everything except for an $80 item that is on the bottom of their cart. You have all your steps on the item. The subject completes their transaction totaling $1,000. What do you do?
What Is:
Apprehension
PMR/Receipt Check
Guest informs your TSS that somebody is following women around and taking pictures of them. Your TSS then informs you of the situation. As the APTL at the store what do you do?
What is:
Confirm the validity of the situation.
Determine if the subject is still on Target property, if they are escort them off property
Document all the information you have been told or given (Witness statements, names, data and facts)
Report the incident to the authorities
Escort the victim to their vehicle when they leave
Inform leaders of the situation so they can be on the lookout and know how to handle the situation if you are not in
Everyday you come in and see that Lego's are missing merch pro. You've partnered with the GM-TL's consistently but still no change. As the APTL, what would you do?
What is:
- Figure out why they are having trouble completing this
- Explain why merch pro is important specifically in Lego's
- Challenge upwards (ETL & SD)