Profit & Rep.
A TM calls out a subject defeating the merch pro off of a small app item. What do you do?
- Ensure you're at the door to receipt check
- Find the subject on the floor and guest service
Doing a PLP and come across Graffiti on the building
What is:
Notify a Leader
Gather Evidence/Investigate
Document in TruCase
Call Law Enforcement if damage is substantial and/or it is a repeat offender
You notice sco theft has increased but the sco TMs are nervous to engage with the subjects. How would you approach this situation?
- Explain the why's
- Run through examples
- Incentive program
Two TMs were in the process of closing sco and left a bag of money on top of the register. What would you do?
- Partner with S&E leaders
- Document theft
- Ensure all AP members know the situation happened
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Subject comes in who is currently under trespass. APP Cert team member went on meal and left the building.
What is, asking them to leave. If they refuse, contact PD.
You and a fellow TSS are disagreeing on how to properly PMR a subject. How would you handle this situation?
- Try to compromise
- Both explain the why's behind your reasonings
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A subject you are watching enters a check lane. They present everything except for an $80 item that is on the bottom of their cart. You have all your steps. The subject completes their transaction totaling $1,000. What do you do?
What Is:
Apprehension
PMR/Receipt Check
Guest informs TSS that somebody is following women around and taking pictures of them.
What is:
Get a Leader involved
Determine if the subject is still on Target property
Document all the information you have been told or given (Witness statements, names, data and facts)
Report the incident to the authorities
Escort the victim to their vehicle when they leave
Everyday you come in and see that Lego's are missing merch pro. You've partnered with the GM TMs consistently but still no change. What do you do?
- Partner with the GM leaders