Advocacy
This is the general term for promoting the interests or cause of someone or a group of people.
What is Advocacy?
Showing respect for others' needs and preferences in a shared environment involves understanding these.
What are boundaries?
Conflict management technique used to maintain relationship harmony but to stifle creative dialogue and decision making.
What is Accommodation
It forges emotional connections, making information relatable and memorable, which in turn inspires action and support. It's a powerful tool for conveying messages, fostering empathy, and building communities around shared values and goals.
What is Storytelling?
The exchange of information, knowledge, and resources between different teams, departments, or units within an organization. It plays a crucial role in improving efficiency, productivity, and overall success.
What is interdepartmental communication?
A person who argues for, recommends, or supports a cause or policy.
What is an advocate?
Officers recognize the prevalence and impact of trauma, recognizing signs of trauma, and minimizing re-traumatization.
What is being trauma informed?
Purposeful use of symbols to allow multiple interpretations of messages
Strategic Ambiguity
A story about a specific individual affected by a cause can be far more compelling than statistics alone.
What is emotionally connecting with your audience for a cause?
Silo Mentality
Lack of Clear Communication Channels
Reduced Productivity
Lowered Morale
Increased Turnover
Damaged Reputation
Impeded Collaboration
What are some negative impacts of interdepartmental conflict?
True or false: Before talking to someone about a problem you are having, you should take time to think about what you are going to say to them.
True - it is important to have an idea of what you are going to say, so that you make sure the appropriate person knows exactly what is going on.
Taking this allows you to see a situation from someone else's point of view, fostering greater understanding.
What is perspective taking?
Listening with empathy, acknowledging others' feelings, and engaging in dialogue to help others maintain a sense of personal control
Supportive Communication
This involves appealing to your audience's feelings and experiences to make your story resonate deeply.
What is engaging emotionally?
Establish Common Goals
Create Structured Collaboration Sessions
Build a Collaborative Culture
Promote Open Information Sharing
Use Unified Communication Tools
Encourage Feedback
Lead by Example
What are some strategies for improving interdepartmental communication?
This type of advocacy aims to change laws, policies, or practices that affect a large group of people.
What is systems advocacy?
This people skill involves recognizing and understanding your own emotions as well as those of others.
What is emotional intelligence?
Conflicts in the workplace can be: A) Destructive B) Productive C) Neither A or B D) Both A and B
D) Both A and B
Sharing a story about a client's success can help you do this in a team meeting.
What is acknowledge or motivate your coworkers?
Identify the root cause
Focus on Behavior and the Problem, Not Personalities
Facilitate open communication
Listen Actively and Empathetically
Focus on shared goals
Negotiate fair solutions
Manage Your Emotions
Encourage empathy and perspective-taking
What are some strategies for addressing conflict in the workplace?
The act of speaking up for something you believe in, sharing your thoughts/ideas, and asking for help when needed.
What is self-advocacy?
This involves helping people work together effectively, especially when there are differences of opinion.
What is mediation capacity or intercession skills?
Communication behaviors intended to create perceptions of psychological closeness with others.
Immediacy
Starting with this element helps ensure your audience understands the relevance of your story.
What is "Why" or the story's purpose?
Communication Breakdowns
Conflicting Goals
Unclear Roles and Responsibilities
Resource Scarcity
Lack of Trust
What are some causes of interdepartmental conflict?