What was the promo idea Michael launched?
Golden Ticket discount promotion offering 10% off
Who launched the promotion?
Michael Scott
What principle was violated by hiding the promo?
Communication
What’s a professional way to handle a mistake?
Own it, communicate, and propose a solution
How should promotions be reviewed?
Through cross-functional collaboration
What critical mistake happened with ticket placement?
All five tickets went to the same client due to not specifying the instructions stating "One client"
Who did Michael try to blame?
Dwight Schrute
What principle was ignored by launching it solo?
Collaboration
What should leaders avoid when errors happen?
Blaming Others
What process helps avoid this kind of mistake?
Risk review and planning
Why did this result in a crisis?
One client received a massive, unintended discount
Why was Michael truly at fault?
He didn't get approval or communicate the plan
What principle was violated by shifting blame?
Accountability and Leadership
How can mistakes become learning opportunities?
By creating safeguards and sharing lessons
What culture should we promote after errors?
Blame-free, accountable, and communicative