What Went Wrong?
Who Made the Mistake
Workplace Principles
Real-World Lessons
Our Workplace
100

What was the promo idea Michael launched?


Golden Ticket discount promotion offering 10% off


100

 Who launched the promotion?

Michael Scott

100

What principle was violated by hiding the promo?

Communication

100

What’s a professional way to handle a mistake?

 Own it, communicate, and propose a solution

100

How should promotions be reviewed?

Through cross-functional collaboration

200

What critical mistake happened with ticket placement?

All five tickets went to the same client due to not specifying the instructions stating "One client"


200

Who did Michael try to blame?

Dwight Schrute

200

What principle was ignored by launching it solo?

Collaboration 

200

What should leaders avoid when errors happen?

Blaming Others

200

What process helps avoid this kind of mistake?

Risk review and planning

300

Why did this result in a crisis?

One client received a massive, unintended discount

300

Why was Michael truly at fault?

 He didn't get approval or communicate the plan

300

 What principle was violated by shifting blame?

Accountability and Leadership

300

How can mistakes become learning opportunities?

By creating safeguards and sharing lessons

300

What culture should we promote after errors?

Blame-free, accountable, and communicative