CRS
You will press this button after the call is finished to report the trigger word used.
What is Consumer Response Button?
This is the case you would submit, if a customer says someone stole their identity.
What is ID THEFT CLAIM?
This is the caller select metric goal.
What is 70%?
This is the office that Nicholas started in.
What is Region 6?
This case needs to be created immediately after submitting a CRS.
What is CRS Cass Case?
This is the queue that you would dispatch the Cass template after the initial ID theft has been received.
What is 0103 CS TEAM LEAD QUEUE, if csc owned? What is the generic customer service, for any other region?
If a customer's husband called in and is an authorized speaker, which option do you select for caller select?
What is Third Party - Relative?
This is the year that Yecenia started at Honda.
What is 2001?
This is how often CSRs should be followed up on open CRSs.
What is Every 5 Business Days?
This is when someone uses a stolen debit card/ bank information to make unauthorized purchases.
What is Bank Fraud?
If the Insurance/Dealership were to call in, what would your caller selection be?
What is Third Party - Other?
This is an effective way to build the team up.
What is fostering a strong team environment?
What is leaning on each other for assistance?
What is building relationships with each other?
This should be placed in the Email Subject Line, when needing the CRS reviewed by a Team Lead.
What is CRS ID / Account Number?
This occurs when information entered into CASS incorrectly causing the reporter to receive the wrong information or causes account to incorrectly report to their credit.
What is clerical error?
What order should you do the caller select for an open case?
What is select the caller select first, prior to logging notes?
These are the three Joys of the Honda Philosophy.
What is the Joy of buying, selling, and creating?
These are the 3 key reminders for CRS's with escalated calls attached to the issue.
What is 1) Do not close CRS if escalated call is in process. 2) Notate the CRS case after 5 days if escalated call has not been completed. 3) Use the proper disposition.
This occurs when someone steals your personal information to assume our identity and opens an account with us.
What is ID Theft?
What are the correct steps to submitting your caller select if the call does not provide a screen pop?
What is click on 'Yes" for the pop up for is this the correct account and process the caller select as normal unless the account is Archived?
These are the Core Values of the Honda Philosophy.
What is Dreams, Joy, Challenging Spirit, Passion, and Respect?