Support Packages
Which Elixir Support Package provides a Support Account Manager or "SAM" to our Elixir Cloud customers?
What is Platinum Support?
What severity level do we associate to an issue involving data loss or compromise of sensitive information?
What is Severity 1?
Based on our Service Level Agreements, how much time do we have to provide a resolution or acceptable workaround to our Platinum Customers for a Severity 1 issue?
What is 72 hours (or 3 days)?