Enter Title

Support KPIs

100

What tool do we use in Elixir to log and track our customer cases/issues?

What is Salesforce ?

200

In FY-2025, what was our % compliance rate for meeting the Initial Response Time SLAs?

What is 100%

300

Who is our Salesforce Admin in Elixir who helped in setting up Salesforce to extract Support KPI metrics?

Who is Fahd Anwar?

( And a BIG THANK YOU to you !!! )