Spencer Error Codes
The user has indicated that the refill inserted is not in the correct sequence or is not the one they want to use
What is EC 08?
A situation where a patients medication is swapped would consititute this
What is a PHI breach?
Any Minor issue where workflow is impacted or degraded, but Client agrees that a work-around has been identified. The work-around has been deemed to be manageable and requires minimal time and effort
What is Severity 3?
Product Functionality
What is Level 2?
The user has answered that the name associated with their refill is not theirs
What is EC 06?
The lid is broken on the spencer device
What is requesting a new device?
Any Critical issue which severely impacts workflow to a point where tasks cannot continue until the issue is resolved. There is no available bypass, work-around, or recovery option
What is Severity 1?
Client Services, Technology, and Development collaborate to resolve after all investigation steps
What is Level 3?
The pouch barcode was not located, and spencer was unable to read the pouch to dispense. This could be caused by the pouch bunching or a pouch misalignment when dispensing
What is EC 15?
The first step in troubleshooting a critical battery error
What is checking to see if the device is plugged in?
Any issue which does not fall into categories and does not affect the standard workflow of the business
What is Severity 4?
Product Usability
What is Level 1?
The spencer Cloud has indicated that the refill currently in the device has no information available
What is EC 10?
Error of Cartridge barcode not located
What is remove refill to check if barcode is present?
Any Major issue where workflow is impacted or degraded, but Client agrees that a work-around has been identified. The work-around has been deemed to be resource intensive meaning it requires significant time and effort
What is Severity 2?
Escalation to Development after it has been determined that the issue requires an application code change
What is Level 4?