Birdeye Basics
This is the type of platform Birdeye is known as, helping businesses manage their online presence and customer experience.
What is a reputation management platform?
This Birdeye tool allows businesses to request, collect, and respond to online reviews.
What is Reviews?
A major benefit of Birdeye is improved visibility in these types of online search results.
What are local search results?
This is the most common platform where Birdeye helps generate and manage reviews.
What is Google?
Birdeye’s AI chat tools are available on this part of a company’s digital presence.
What is their website (via chatbot ai)?
Birdeye was founded in this year.
What is 2012?
This tool helps businesses correct and sync their information across 50+ online directories.
What is Listings?
Businesses using Birdeye see an average of this percentage increase in review volume.
What is 30%?
Birdeye enables review generation via this method, which includes SMS and email.
What is automated review requests?
AI can automatically route or respond to messages in this central inbox.
What is Birdeye Inbox?
Birdeye is headquartered in this U.S. city.
What is Palo Alto, California?
This AI-powered tool helps businesses monitor and manage social media conversations across platforms, providing suggested responses and identifying trends.
What is Social AI?
By centralizing customer interactions, Birdeye helps reduce this—often caused by scattered tools and slow response times.
What is customer churn?
Responding to reviews shows this to potential customers, increasing trust and credibility.
What is engagement or transparency?
This type of messaging combines automated and human follow-up for lead conversion.
What is conversational messaging?
This is the number of businesses that trust Birdeye.
What is over 100,000?
This Birdeye tool uses AI to analyze review and survey data, helping businesses uncover hidden trends and root causes across locations.
What is Insights AI?
One of Birdeye’s biggest value-adds is helping businesses improve this vital occupancy-related metric.
What is conversion rate?
Birdeye allows businesses to track this score, which reflects customer satisfaction over time.
What is Net Promoter Score (NPS)?
Birdeye AI can detect customer sentiment and urgency using this kind of learning.
What is natural language processing (NLP)?
When is Birdeye view this year?
What is September 9-10, 2025
This competitive intelligence tool gives businesses visibility into how they stack up against local competitors in areas like reviews, ratings, and customer sentiment.
What is Competitors AI?
With Birdeye, teams can increase their response speed by up to this percentage.
What is 70%?
Birdeye’s review aggregation helps businesses monitor this crucial metric across platforms like Yelp and Facebook.
What is online reputation or star rating?
Birdeye uses this AI feature to suggest the most relevant replies or actions in real time.
What is smart response suggestions or AI assist?