Kiosk
What 2 languages are available to book appointments under?
English and Spanish, members will need to add Spanish Speaking in the comments for Reps to know they need a Spanish speaking Rep.
What are the 3 options listed on the kiosk?
1. Walk-in service
2. Confirm Arrival
3. Self Check-in
What is the importance of Linking appointments?
When a member has an existing appointment and checks in with the kiosk, it adds a secondary appointment to the queue. If the appointments aren't linked and only served from the Queue, the appointment scheduled under the rep, shows member has gone un-helped.
True or False?
Better Branches is the same as Better Lobby.
True!
Whats Jasey's Favorite color?
Purple!
What 2 pieces of personal information do members need to input in order to use the kiosk to book an appointment or check in?
First and Last Name
Phone number - (Not required but suggested)
What is the first option for on the kiosk?
When is it important to be linking appointments?
When a member has been scheduled an appointment and shows up, signs themselves in using Self Check-In on the kiosk. This will also add them to the queue creating a secondary appointment for the same member interaction.
Who can book an appointment?
Anyone :) Best practice would refer to Lobby Manager
What is Spencer favorite video game?
Fallout New Vegas
How do you add comments to an appointment on the kiosk?
After selecting the appointment type, member can select the option to *provide more info, which is at the bottom screen of the reason for the visit screen.
What is the second option on the kiosk for?
Confirm Arrival - When members who add themselves to the queue from our website.
True or False?
From the Queue page, an FSR can enter the "Appointment Login" to serve the member and it will auto link any appointments scheduled under them and added in the queue for the same member.
True,
Nick has suggested this to me :)
When booking members a walk-in off the street, who do we book it under?
The Queue - Walk in FSR will accept the appointment
When is Jasey's Birthday?
October 5th
True or False?
The Kiosk will appoint a rep who has all the permissions to perform the appointment for the member.
False,
The kiosk only adds member to the queue, does not assign reps!
What is the third option on the Kiosk used for?
You need to cancel the original appointment when rescheduling it?
False,
When rescheduling an appointment, you will start with the calendar, date and time you are moving the appointment TO, instead of starting at the original appointment time. Right Click, select move existing appointment.
True or False?
A Branch or department can View or book on any other Department or Branch?
True
From the Staff Availability section on the home page, select All Locations.
Hornitos Tequila on the Rocks
True or False?
The Kiosk will notify all reps when a member has been added to the queue.
True!
Which option sends member a code to check in?
Confirm Arrival - Online queueing only!
How does one lock their calendar for a complete day?
Utilize the Change Day button on the rep’s calendar to mark availability status for the day.
When scheduling an appointment, does the new system share what kind of information the member needs to bring in for the appointment?
Yes! When booked on a rep, the important info for the visitor, will be under the discussion topic screen. This will explain what will be required of the member, for the appointment. It also shows up in a text to member as long as we book the appointment with the member's phone number.
What is Jasey's Favorite Coffee?
Snickers iced, extra sweet!