COMPASSIONATE CARE
What is one of the most important ways to show compassion to a client during personal care tasks?
What is speaking gently and explaining what you are doing step-by-step?
Family caregivers often feel overwhelmed. What’s one thing staff can do to support them?
What is actively listen and offer helpful updates?
When you’re running late or can’t make it to a shift, who should you contact first?
What is the on-call manager or scheduler?
What is one phrase you should always say when leaving a client or family member?
What is “Is there anything else I can help you with today?”
Before assisting with personal care, it’s important to ask about a client’s _____ and preferences.
What is cultural background?
True or False: Rushing through care tasks helps clients feel safe and respected.
What is False?
What’s one way we show respect to a client’s family members during visits or calls?
What is maintaining professionalism and privacy?
Why is it important to give a full report during shift changes?
What is to ensure continuity of care?
Why is first impression important in-home care and adult day care?
What is it builds trust and sets the tone for quality service?
Some cultures prefer same-gender caregivers. What should you do if you’re assigned a client who has this request?
What is notify the office or supervisor to accommodate respectfully?
What can you do if a client is non-verbal but appears upset or in pain?
What is observe body language and notify the nurse or supervisor?
Why is caregiver burnout dangerous for the client?
What is it can lead to neglect or emotional stress for the client?
What’s a respectful way to address a misunderstanding with a coworker?
What is speak privately and use “I” statements?
A client or family member is upset. What should you do first?
What is listen without interrupting?
A client does not eat pork due to religious beliefs. What should you do?
What is make sure their meal respects their dietary restrictions?
What is the first thing you should do when entering a client’s room or home?
What is greet them by name and introduce yourself?
What can you do if a family caregiver is visibly emotional or upset?
What is offer a private space and alert a supervisor if needed?
What communication method should never be used to share client information?
What is texting personal phones or using social media?
What is the #1 thing clients and families say they want from staff?
What is to feel heard and cared for?
In some cultures, eye contact is considered rude. How should you adjust?
What is avoid forcing eye contact and be respectful of their comfort?
Give an example of “dignity in care” during mealtime.
What is offering food choices and allowing the client to eat at their own pace?
Name two resources Kathelene’s or Compassionate Home Care could provide to family caregivers.
What are respite care and caregiver education/support groups?
Give one example of positive communication during care delivery.
What is giving praise or encouragement to your teammate in front of the client?
What is one way to go “above and beyond” in customer service?
What is remembering a birthday, favorite snack, or personal preference?
Name one way to show cultural sensitivity during holidays.
What is asking if the client celebrates and acknowledging their traditions?