Chapter 1: Administrative Medical Assistant
Chapter 1: Administrative Medical Assistant
What are charts or medical files?
The standard of conduct that grows out of one’s understanding of right and wrong is known as this.
What are ethics?
At the beginning of the communication cycle, this person organizes the message
Who is the sender?
The traditional channel of initial communication in a medical office is this.
What is the telephone
Which action can office staff take to build goodwill between the patient and the physician?
What is lifting patient spirits?
The most common type of communication in medical offices is this?
What is electronic communication?
What is considered to be one response to the bioethical issue of life sustainment without patient consent?
What is creating a living will?
The chosen method for transmitting a message is called this
What is the channel?
What should always be done prior to placing a call on hold?
What is ask permission?
Choose the most common place of employment for an administrative medical assistant.
What is a physician’s practice?
All students in an accredited medical assistant program are required to master this many areas of competence
What are three areas of competence
Another name for etiquette is this
What are good manners?
Expressing ideas through words and gestures is known as this
What is encoding?
What is the most appropriate action if a caller has been on hold for more than 30 seconds?
What is ask if they wish to continue holding?
The relationship between the physician and the patient starts when the patient does this
What is goes to the physician for care?*
The administrative medical assistant needs which of the following math skills: addition, subtraction, percentage calculation?
What are all of these?
Who is called the father of modern medicine?
Who is Hippocrates?
A barrier to effective communication is this
What is inactive listening?
Which of the following calls should NOT be handled by taking a message: a call from a patient, a call from a pharmacy, or a call from another physician?
What is a call from another physician?
At times, a written contract is provided. This is called a(n) _____ contract.
What is expressed
This type of scheduling is popular because of its ease
What is electronic scheduling
The law as it applies to standards of acceptable care is known as this.
What is medical jurisprudence?
One of the most visible and expressive parts of the body is this
What is the face?
After taking a message regarding a patient’s care, the assistant should do this
What is pull the patient chart?
What does CC stand for?
Chief Complaint