Wireless
OPUS
Primary tool to work with ACCID accounts?
CRM
Primary tool to work with broadband services?
CRM/ OPUS
How many AT&T services will we offer?
2 Broadband and wireless
What is the first step in the sales process? Also give an example
Discovery Question, Under cover need, Open ended questions.
How many Unlimited Your Way plans are there?
3. Unlimited Starter, Unlimited Extra and Unlimited Premium
What do the initial ACCID mean?
AT&T Connected Communities ID
How many internet speeds AT&T offer?
5. 300MBPS, 500MBPS, 1GIG, 2 GIG and 5 GIG
What is the name of the AI that exist at AT&T?
AT&T Assistant
What is the second step in the sales process? Also give an example
Personalized offer.
What is a signature discount?
The AT&T Signature program offer qualified postpaid wireless customer special discounts and benefits though ther employers, scholls, or member organizations.
What is the name of the service activation process for an ACCID account?
Move-In
What is the name of the app that helps us with our internet services?
Smart Home Manager App
What is the name of the tool that allow us to quote services prices?
Quick Quote
What is the third step in the sales process? Also give and example
Assume the sale
Which countries can the customer call with the unlimited plans without extra roaming or long-distance charges?
US, Mexico and Canada
An ACCID account has two states depending on whether the service is active or not, what are they?
Occupied and Unoccupied
What are the benefits of the Smart Home Manager app?
Control, manage and monitor the home network.
What is one of the requirements from the FCC that we must offer when we modify/offer a new plan or service?
Broadband Facts Labels
What is the promotion of the Converged Offer based on?
20% discount on their AT&T Internet or wireless. This offer is available for new + new customer and new + existing customers.
What happens if I use up the 60GB of hotspot that the Premium Plan allows me?
After 60GB, hotspot speeds slowed to a maximum of 128kpbs
Types of Bulk Properties
SOM (Sales Offer Mode), CCID Order Install & Return (Not Always On), CCID CPE Leave Behinf (Always On) and BULK Instant-On
What is Access From AT&T?
Access is a program designed to provide low cost internet service to eligible households.
Can you explain how the 6 months for free Internet Fiber offer works?
New and existing wireless customer who add a line and purchase new AT&T Fiber service are elegible for 6 months for free Fiber service via reward card. Reward card is sent 6 months if the customer maintains eligible services
Who is the sexiest trainer from El Salvador?
Peraza!