Module 1 & 2
Handling many irons in the fire, many balls in the air
What is multi-tasking
The most important of the four W's
Where
Handy downloadable programs you can use on your cell phone, even to contact public safety agencies
Apps
Combination of letters and numbers that identifies a telematics subscriber
Password
A radio call to a field unit to verify location and safety
Status check
The categories telecommunicators used, based on the nature of the incident, the time of occurrence, and seriousness to sort and prioritize calls
Call Classifications
The responsibility one has for one's acts or omissions
Liability
You help me and I help you, between agencies (two words
Mutual Aid
When the PSAP takes the call and directly send out the response unit
Direct Dispatch
Away to communicate using gestures, facial expressions and finger spelling
American Sign Language (ASL)
These automated systems answer the question, "Car 54, where are you" or agency reference 9-23 where are you?
Vehicle locator (AVL)
Electronic means of transmitting messages between sender and receiver with no physical connection
Radio
Method used to effectively manage resources and personnel during an emergency incident
Incident command System
Respect for others regardless of age, race, gender, sexual orientation, or cultural origin
diversity
Mums the word on this
Confidentiality
Always explain to the caller when you have to do this
Put on hold
_______ to 9-1-1, a new way to communicate with the PSAP
Text
Emergency transmissions go first to the telematics _____ ______
Call Center
To ensure correct ________ _________ radio broadcasts should no be more then 30 seconds
message length
The theft of property involving the use of threat or by force
Robbery
This is indirect legal responsibility, such as the liability of an employer for the actions or inactions of an employee
Vicarious Liability
You can put information in or get information out of these devices, very helpful for sending a response unit (abv)
CAD
The technology that supports cell phones
Wireless
This must be considered a possible TTY call until proven otherwise
Open Line
This type of system uses either a terminal or computer in a field unit vehicle to send and receive information
Mobile Data
This is a tool to ensure that radio broadcasts remain secure, for example: the transmission of sensitive information or during tactical operations.
Encryption
A control function in ICS that provides guidelines to enable agency with different legal, geographic and functional responsibilities to interact effectively
Unified command
You are what you feel so try to maintain this throughout your day
Positive attitude
the responsibility to be ready, willing and able to rise to occasion
Duty of service
The fifth W could be very important to responder safety
weapons
Type of broadband network that will interconnect all PSAP's and other agencies in the near future
Internet Protocol
Geodata system that can reverse-geocode the latitude and longitude of the telematics user vehicle
GIS
This type of broadcast procedures requires repeating important Infromation for emphasis
Echo
In can be "in progress" "just occurred" or "delayed"
Timelapse
The omission to do something a reasonable person would do
Negligence
Briefly restating information given by the person you are talking with
Paraphrasing
The technology allows you to make a call using a compute or PDA
VoIP
Method uses voice and text on the same call Allows caller to talk to the person on the other end of the line but get text in reply
Voicecarryover
_____ ______ Dispatch is a system that used an electronic database where call information can be entered and dispatch information can be retreived.
Computer aided
Channels which are shared efficiently between large numbers of users on different virtual channels
Talk group
General term for a team that consists of the IC and various other personnel who are responsible for overall management of an incident
Command Staff
This is important because Public safety telecommunications is seeing rapid changes in technologies and these changes affect what we need to know and how we need to do our work
Continuing education
showing interest and understanding while listening
active listening
Telecommunicators should avoid the use of this type of specialized terms and insider talk while handling a call
Jargon
If shots are fired, this system will immediately know and can get a fix on the location
Audio Detector
Mode of telematics operation where the TCC operator, the user and the PSAP are connected in a three-way call
What agency regulates interstate and international communications by radio, television and other means.
Federal Communications Commision FCC
Time is critical in this type of call. The size, nature and possible number of occupants of the property involved are also important considerations
Structure Fire
This is the level of duty owed by one person to another, based on what a reasonable person in similar circumstances would do
Standard of care
what we seek to convey when we communicate with others
message
This happens when the PSAP gives the caller the phone number of another agency to call
Call Referral
A device with a keyboard and display used by persons who are communications impared to communicate via phone lines
TTY or Teletypewriter
CAD systems that interface with the PSAP E9-1-1 system can do this with ANI/ALI Information
Automatically Enter
A device that can tune into specific frequencies to capture radio transmissions
Receiver
Any location where personnel, supplies, and equipment are temporarily housed while awaiting assignment
Staging areas
Working with others towards a common goal with an understanding of your role and how to collaborate with others
Team Work