What’s the Beef?
What is conflict resolution?
The process of reaching an agreement in a dispute or conflict between two or more people.
What is a “trigger” in conflict resolution?
An event that causes a strong emotional reaction, potentially leading to conflict.
What’s the first step in resolving a conflict?
Identify the source of the conflict.
What does it mean to be an “engaged listener”?
Fully focusing on the speaker, understanding both words and emotions.
What are personal boundaries?
Limits we set in relationships to protect our well-being.
What is the first step in solving a problem?
Define the problem clearly.
Name two types of outcomes from conflict.
Positive and negative outcomes.
What are the four types of cues that can signal conflict?
Physical, behavioral, emotional, and cognitive cues.
What is a "blame thrower"?
A person who projects blame onto others instead of taking responsibility.
What are two common barriers to effective communication?
Stress, distractions, or inconsistent body language.
Name two types of boundaries
Physical, emotional, intellectual, sexual, material, or time.
What’s one reason collaboration is better than compromise?
Collaboration creates shared ownership without giving up core needs.
What’s the difference between reacting and responding?
Reacting gives others control; responding means staying in control and making a choice.
What is “naïve realism”?
The belief that others see the world the same way we do.
What’s the difference between external and internal locus of control?
External blames outside forces; internal accepts personal responsibility.
Why is body language important in communication?
It reinforces or contradicts the verbal message.
What is a sign of a person with porous boundaries?
Difficulty saying no or oversharing personal information.
What should you do after implementing a solution?
Review what worked and what didn’t.
Why is conflict resolution important in relationships?
It improves communication and helps people grow and collaborate.
What is the thermometer vs. thermostat analogy about?
Managing emotional reactions versus letting emotions control you.
What is “learned helplessness”?
Believing you have no control and giving up responsibility for resolving conflict.
Name one technique to reduce stress before continuing a difficult conversation.
Stalling, breathing, asking for repetition, or pausing.
Why are boundaries different across cultures?
Cultures have different norms around privacy, emotions, and relationships.
What’s one method to assess your possible solutions?
List strengths and weaknesses for each.
What are the three common responses to conflict mentioned in the curriculum?
Fight, flight (avoid), or compromise/collaborate.
List three common events that can act as conflict triggers.
Any of: waiting, rude people, being accused, crowds, etc.
Name all 5 conflict resolution steps.
Identify conflict, look beyond incident, request solutions, find mutual support, agree on a plan.
What’s the difference between aggressive, passive, and assertive communication?
Aggressive = others don’t matter; Passive = self doesn’t matter; Assertive = both matter.
Name one tip for setting healthy boundaries.
Know your limits, values, be assertive, listen to your emotions, etc.
Describe how to recognize when it's time to use a chosen solution
Identify specific triggers, warning signs, or events.