Green Apron Service
What is the LATTE model?
Listen, Apologize, Take Action, Thank, Ensure Satisfaction
When does automated counting launch
September 1st
When is Fall Launch?
August 26th!
All hats must be worn with the bill _
forward
What are the scoop standards for inclusions in refreshers?
1-1-1-2
What are the five key moments?
1.) Warmly Greet Customers
2.) Offer For-Here Ware
3.) Craft Beverage with Message on cup
4.) Direct Hand-Off
5.) Clean Lobby and Condiment Bar
What time should inventory counts be completed by
as close to close as possible
What are the fall food launching
Italian Sausage Egg Bites, Raccoon Cake Pop, and Pumpkin Cream Cheese Muffin
How many inches can pants, jeggings, shorts, skorts and skirts be above the knee?
4 inches
Make me a raspberry cream cold brew!
prepare cold foam - 2 pumps raspberry and sweet cream
pump vanilla 1-2-3-4
cold brew to third line, ice with 1 inch room
top with raspberry cold foam and nitro lid
What are the Service Expectations?
Welcome with a Smile
Learn Names and Orders
Thank with Eye Contact
How should caramel slugs be stored?
In hanging metal basket attached to metro shelf (sku: 11122308)
True or False: You are allowed to pre-make pumpkin vanilla sweet cream in pitchers
false
What shoe colors are approved dress code?
black, grey, navy blue, brown, tan or white and can have a small amount of accent color
What is the Milk Steaming Routine? Name the major steps
Pour, Aerate, Auto Steam, Sanitize Steam Wand, and Groom
What is the Customer Service Standard?
We warmly acknowledge every customer, engage with kindness and make every moment right
True or False: eaches can be stored behind cases
False
True or False: The Iced Pecan Crunch Oatmilk Latte has a cold foam on top
True
Securely fastened to the upper right hand corner
Make me Salted Caramel Cold Foam
Two pumps half dose caramel, two packets of salt, vanilla sweet cream 100 ml line and foam
What is Our Customer Promise?
Serve the world's finest coffee, with a moment of connection!
Where would you find the ACI labels to print for Automated Counting?
In Inventory App, login, select the three dots at the top right hand corner and select AC Location Set up. Select Print Labels.
How many shakes of pecan crunch topping go on top the pecan oatmilk cortado?
3 shakes evenly distributed
What hat colors are dress code approved?
solid black, grey, navy, brown or tan
Make me a brown sugar cortado
pull sticker write on cup, queue 3 blonde ristretto, 2 pumps brown sugar, steam oatmilk, 2 shakes of cinnamon into espresso and swirl. Pour oatmilk, no dot, one dash of cinnamon on top