Communication
To Make Common; it can be verbal and non-verbal
What is Communication
Listening with a purpose. Listening with your whole self. Trying to “put yourself in their shoes”. Total understanding of the other person is the goal.
What is Empathetic Listening?
Refusal to define the problem; ignoring the problem.
What is Denial?
What are the four steps of Collaborative Conflict Resolution?
Step 1 - Set a positive environment
Step 2 - Clarify The issue
Step 3 - Explore Interests
Step 4 - Resolution
The tendency to attribute to others some of our own faults and motives avoid clouding perceptions by projecting your own values
What is Projection?
What are the seven components of communication?
1. People, 2. Message, 3. Channel, 4. Feedback, 5. Code, 6. Encoding and Decoding and 7. Noise.
What are seven verbal skills for Effective Listening?
1. Invite additional comments. 2. Ask Questions. 3. Identify areas of agreement or common experience. 4. Vary Verbal Responses. 5. Provide clear verbal responses. 6. Use descriptive, non-evaluative responses. 7. Provide affirmative statements.
What is Power?
Ways to Collaborate with Parents
1) Verbal Communication
2) Written Communication
3) Parents as Volunteers
4) Parent Meetings and Conferences
The tendency to form a first impression of others without adequate information. Keep an open mind about people
What is Snap Judgements?
What do you think is the difference between ‘Hearing’ and ‘Listening’?
Hearing is simply the act of receiving sound.
Listening is the process of receiving and interpreting spoken information; it is understanding what the sounds are.
What are the seven non-verbal skills for Effective Listening?
1. Demonstrate bodily responses. 2. Lean forward toward the speaker. 3. Use direct body orientation. 4. Use relaxed but alert posture. 5. Establish an open body position. 6. use positive responsive facial expression. 7. Establish direct eye contact.
Group considers problem and negotiates a satisfactory solution to all
What is Collaboration?
The tendency to attribute to others some of our own faults and motives. Avoid clouding perceptions by projecting your own values.
What is Projection?
All people have their own concerns, values, hopes, dreams, aspirations and problems. Try to be fully aware of others perspective
What is Failure to Recognize?
What is Effective Communication?
It is crucial for forming and sustaining collaborative relationships with parents, staff and children. It starts with self-awareness, meaning an understanding of ones own beliefs and values. Called: Active Listening
What are the five types of Feedback of Empathetic Listening?
1. Evaluation Feedback 2. Interpretive Feedback. 3. Supportive Feedback. 4. Probing Feedback and 5. Understanding Feedback.
Awareness that there is a problem but the importance is minimized
What is Suppression?
A bias cause by teaching, experience or background based on inadequate information. Avoid generalized assumptions.
What is Prejudice?
The tendency to draw conclusions before we have the facts. Seeing & Hearing only what we want to suspend judgements
What is Predisposition?
What are the percentages between verbal communication and non-verbal communication.
VERBAL COMMUNICATION - 7% Content and 38% Vocal
Words We Use, Tone of Voice, Volume of Voice, Pitch of Voice, Information.
NON-VERBAL COMMUNICATION - 55% Body Language
Hands, Facial Expressions, Body Stance, Positioning, Head Tilt
Steps to avoid misunderstanding and improve intercultural communication.
Prepare Yourself, Reduce Your Ethnocentrism, Confront Your Stereotypes, Don't Make Assumptions, Attempt to reduce uncertainty, Be Aware, Remember Names, Be Alert to Bias.
Conflicting parties give up part of their plan to arrive at a 3rd alternative
What is Compromise?
Failing to have control of our body language recognizing its impact in communication make sure your body gives the same message.
What is Hostile Body Language?
Sometimes we hear but don't listen. See but don't observe. Try to be totally aware of other persons world & feelings.
What is Sloppy Observation?