Handwashing
How long must you wash your hands for
20 seconds
What are the 4 areas in the Supreme Rating
Guest satisfaction
Speed of Service
management matrix
CORE
Crunchy Taco
2.8
What are the three guest promises
Fast, Friendly, and accurate service every time
What is FIFO
First in, First out
Service Champs do not have to add sanitizer to their hands after washing them
True Or False
False
How do you find your supreme ranking
my Taco bell
Reports
preformance
Restaurant Supreme Standing
Crunchwrap Supreme
9.2
within the first 5 seconds
Can an employee work if they are sick
No they should be sent home for the day
How many times a day should you wash your hands
When is the Supreme ranking updated
First Friday after Period End
Mexican Pizza ( Dine In)
7.4
How do we ensure order accuracy
Verify orders and repeat back to the guest
How many times a day do we do critical core walks
at least twice a day
Can you fail core if you don't wash your hands
Yes
On the supreme ranking, what holds the most weight
Loop Guest Complaints
Soft Taco
3.3
To ensure that orders are filled correctly, where should the MIC be stationed?
The MIC Zone
What is the minimum temp for hot food
What is the max for cold food
165
40
What is the largest bacterial germ that can be spread by not washing your hands?
E. Coli
What is the biggest issue for guest complaints
There are two
missing Items and speed of Service
Chicken Chalupa Supreme
5.1
What are the 4 responsibilities of a shift lead
Coach team members on hospitality behaviors
Monitor Speed of Service
Lead by example
Recognize and reward outstanding service
How often do we do food safety checks on Zenput, and what does it look at
Twice a day
Checking the temps of hot and cold food, making sure no expired product is in the building