Nurse Consults
2 weeks before procedure date (unless valid reason discussed with nurse)
When should a nurse consultation be booked?
Discuss adding upper endoscopy
What does iron deficiency indicate?
91824 & 91825
What are the item codes for Zoom consultations?
Speak to nurse and R2 to make them aware of nurse consultation booking and reasoning
If an urgent nurse consultation is required, what should be done?
Ask bowel questions
What should be done before booking if a patient is eligible for open access and has selected 'referred for consult'?
Send an RFR and make a clear note that there are outstanding records.
What should be done if a consult patient has indicated a previous procedure with another clinic?
Mode of consult, item code, fee, reason, and any outstanding tasks
What should be included in the appointment screen notes?
Failed prep A
What situation would admin select prepC and check with a nurse if unsure?
Valid Medicare card and referral
What is required for a patient to be bulk billed for an initial consultation?
Contact the patient to explain open access and ask if they would prefer to proceed straight to procedure.
What is the process if a patient otherwise triaging green and referred for a procedure selects 'referred for consultation' in PC?
Ensure both host & participant video is marked as ‘on’; Enter Zoom link into PC booking; Make appointment booking in Zoom, PC & Gentu; make appointment screen notes clear with Zoom item code.
When booking a Zoom consultation, what should be done?
Confirm with the patient if they are on any other blood-thinning medications
What is the procedure when a patient is taking blood thinners but reports taking fish oil or aspirin?
Bill a new 110/91824 to the new referral
What happens if a new referral includes different symptoms than the first?
Can only be done when there is no further follow up required prior to the consultation
When should a consultation booking be marked as coloured in the Gentu calendar?
Advise R1 and leave email in inbox until R1 has confirmed they are aware
What should be done by admin staff if an email from Zoom arrives in the inbox advising that a patient has joined a Zoom meeting?
Speak to the patient to find out more about their concerns and reassure them
What should be done if a patient indicates that they are nervous about prep?
Ensure referral is valid, verify Medicare, advise patient to bring their mobile phone to clinic 30 minutes prior to appt time to complete paperwork in clinic, make appropriate purple event next to consultation booking
When a patient is booked as ‘Not On PC’, what steps should be taken?
4:15PM
What is the latest F2F consultation can finish (without special approval)?