TSS Motors
What's the first thing to check when a shade won't move and the remote display is blank?
Remote battery.
A purple light means?
Firmware is updating.
If Triathlon motors stop working, what do you check first?
Customer says nothing happens when they press the remote and no light shows. What is your first step?
Confirm what type of remote they have and check the battery.
The remote is working and the light flashes on a Somfy motor, but the motor does not respond. You have the customer inspect the battery wand and find a broken spring. What part is needed?
Battery wand.
If the motor works on Channel 0 but not the main channel, what's the issue?
Motor is not paired to that channel.
What Wifi band does the hub support?
2.4 ghZ
Two shades stop moving in sync. What’s the likely cause?
Shade limits not set evenly.
When trying to operate a Somfy shade with a battery wand, the remote lights up but the shade doesn't move, what should be inspected?
Battery wand connections.
The customer has a flickering display on the remote even after replacing the battery. What part is needed?
New remote.
What is the difference between how you charge a 45mm motor vs. the other tss motors?
A cord that projects out of the motorhead, not inset.
A customer says "Hub is in another home" what's likely wrong?
Still linked to Apple Homekit.
What should you check if QS motors stop working?
Check LED on the motor for power.
What might a broken spring in the wand cause?
No power reaching the motor even with new batteries.
The TSS motor is making a clicking noise, what part is needed?
What does it mean if the remote says 18/lb?
Low battery
What causes timers to suddenly stop working?
Hub is offline or on outdated firmware.
If a Pico remote flashes green when you press a button, what is the remote telling you?
Remote has power and is active.
What battery does a Telis remote use?
CR2430.
TSS motor is making a skipping noise. What part is needed?
Crown & Drive.
What is an easy troubleshooting trick to test if a motor is responsive at all?
Use channel 0 or press the programming button on the motor.
What should you do when the app says "Accessory cannot be added?
Clear other accessories in Apple Homekit.
What's the next step if one Lutron shade is mounted higher than the other?
Send a Pro to re-mount the shade.
What must you confirm if batteries were recently replaced in the battery wand?
Confirm polarity (batteries are in correctly) and that end caps are tight.
The customer has charged the TSS motor overnight, but the motor is still unresponsive. What part is needed?
New motor.