Conflict
A conscious effort to truly understand what someone is saying
What is Active Listening
What is the first step to take in solving a problem?
Determine what the problem is
What are the 5 skills of conflict resolution
1.Active listening
2.Empahty
3.Clear Communication
4.Problem-Solving
5.Negotiation
You are playing a game and you both want to go first. What should you do?
Chance, compromise, take turns, negotiate
What are the three main types of bullying?
1.Physical
2. Verbal
3. Psychological
The ability to understand and share the feelings of another person
What is Empathy
The process of finding a mutually acceptable agreement when you disagree with another person
Negotiation
What is conflict
state of disagreement or argument, which can range from a minor disagreement to a full-blown physical confrontation
You and your friend have not been as close lately. What should you do?
Talk it out
When do arguments happen?
1. When people have opposing views
2. When disagreements are not settled
3.When people are angry
Name 3 out of 9 ways to practice empahty
1.When you listen, give them your full attention
2.Be more curious about people (no assumptions)
3.Do your best to offer a comfortable and safe space
4.Know your own biases
5.Let go of judgments and the need to be right
6.Avoid comparing or offering unsolicited advice
7.Be mindful of your tone, facial expressions and body language
8.Offer to help or do something kind
9.Try to understand the experiences of others
What is the most important skill in negotiation
Effective communication
What is conflict resolution
the process of finding a peaceful solution to disagreements or disputes
One of your friends was teasing you and things went too far and now you are mad. What should you do?
Talk it out
What are the 3 signs of conflict?
1. Disagreement
2. Strong Emotions
3. Body Language & Behavior
Name 3 ways we communicate
Verbal, Non-verbal, tone
How can empathy help us bond with others
Discover similarities
What is the last step in active listening?
Repeat or summarize what the speaker said to confirm you understood
ou just got new glasses and there is a student in your class that is teasing you about them. This hurts your feelings. What should you do?
Talk it out, Get Help, Use Humor, Ignore, Postpone, Avoid
What is the first step in stopping a conflict
Understanding the problem
Name 3 communication barriers
Instructor will answer if right
What are the 4 steps in problem solving
1.Define the problem
2.Diagnose the root cause
3.Sustain the results
4.Identify and implement a solution
Someone makes a face at you. What should you do?
Ignore, Talk it Out, Postpone, Avoid, Use Humor, or Get Help
List 2 of the 8 ground rules for handling conflict.
1. One person talks at a time 2. No physical fighting 3. No emotional or verbal abuse 4. Discuss one issue at a time. 5. Do not blame others 6. Use good eye contact 7. Take a time out if needed 8. Be tolerate of the other person's ideas and opinions
True or False
You should physically fight when you have a conflict
False