East AOE
What does the sticker say on the PSI or precision power plug that reboots the ONT? (Answer can be short)
DON'T NOT UNPLUG
The EAS password must match in AOE and Metaview?True or false?
True or false?
Franks modem shows a SNR of -16 and he is having no issues. Is this a great level for Franks modem to function? Yes or no and explain why.
No,
What customers can't be searched in harmonics?
Troy and Elba customers
What East TV system uses APMAX?
IPTV
You can easily reboot the ONT by hitting the refresh option in east AOE. True or false?
False
Ginny calls in and is requesting to turn her voicemail off. Is this a request that we can fulfill?
No
How can you search a customer in this system?
Physical Address and Mac address
What is Harmonic?
Troubleshooting for modems
Username : APMAX
PASSWORD: CSRCSR123
NO!
Username : CSR
PASSWORD: CSRCSR123
Can you check provisioning in AOE?
YES
What is Metaview?
Used for troubleshooting for landline phone issues
What is the most important thing to check in IGlass?
The overall Box status
These customers use a fiber line. True or False?
False
How do you determine the bridgebox?
It is the main box with 4 cords connected.
What is East AOE?
Check provisioning for ONTs on the East and troubleshoot
What tab do you edit the customer's features?
Under services
What is IGlass?
Used to check for outages, ping modems, check modem levels, and check modem error logs
What do you use to search the cable modem?
The Mac Address
The customer can bring their IPTV box into a store.
True
You reboot the modem under which tab in Adtran?
You dont! :P
What feature means to block a caller?
Selective Call Rejection
What is a T3 time out?
Is a physical issue with the equipment or the line.
What is a CPE count shown in Harmonic?
The number of routers connected
Where can you pull up AP MAX?
Through Citrix