EXPRESS
You received a claim due to V1 being parked and unoccupied, no coverage issues.
What is GET OUT OF HERE!
In the process of taking a recorded statement the claimant confirms that they have injuries from this accident.
SEND IT TO INJURY
The vehicle was reported as a partial theft for a Catalytic Convertor. Customer completed a police report, and this is the second theft in the last 6 months. The customer did complete repairs at the last time.
NO SIU NEEDED
You received a repairable TL that is located at the salvage yard, the TL rep confirmed that the vehicle can be moved, however there is no red ink in the file.
SEND IT BACK TO TL
Customer was upset because you can't open rental coverage because they don't have rental coverage.
DO NOT SEND TO TM
You received a claim from express because the customer is disputing liability but there has been no evidence place d in the file.
SENT IT BACK!
You own a claim and just received a Letter of Representation for an atty representing the claimant for injuries.
SEND TO INJURY!
You received a claim where no contact has been completed with NID. You have photos, PR, IEW statement and COD statement in regards to the accident. You have attempted multiple attempts to reach NID, contact AO, and sent a certified letter.
NO SIU, BUT YOU SHOUD REPORT TO UW!
The customer has a badly damaged vehicle and stated that they don't want to have it moved to a salvage facility, stated that they wanted someone to write an estimate.
Don't send to Tl, but.....
Customer is upset about liability decision and stated that they felt that due to the other person not having a license they shouldn't be at fault for running a stop sign.
NO TM NEEDED
You received a claim for a property damage that exceed $5000 and liability has been confirmed.
What is WE HANDLE
You received a LOR from an atty representing our insured for injuries
SEND IT TO INJURY
Your customer filed a claim for a collision accident. Customer stated that the accident occurred a day before filing however when you review coverage you see a note from the AO two days before the claim was filed that the customer called and stated that they wanted to add collision to their policy and confirmed no damages to the vehicle.
ALERT THE AO AND SENT TO SIU
You received a claim with a ETL listed, however the type of vehicle and damages were properly updated
DONT SENT IT YET....
Your customer is upset about your liability decision and has demanded to be transferred to a manager immediately.
SEND TO A TM.... BUT......
You received a 4 car accident with NID being p/u with only one vehicle in motion. No coverage issues or liability to complete.
SEND IT TO EXPRESS!
You receive a claim that states that there was a fatality in the accident
CALL YOUR TM AND SEND IT TO INJURY
NI vehicle was p/u when impacted and pushed into another vehicle. PR states that the vehicle af is stolen and that all vehicles belong to a family member of the insured. The vehicles were not located at the insured home at the time of the accident.
SEND TO SIU!
You received a new claim with an intersection accident. The vehicle has extensive damage on the PS doors and was not drivable. The tow company that picked up the vehicle confirmed it needed a flatbed and that the frame is bent. The vehicle is a 2006 Chevy Cruze with 275K miles. Repairability predictor says it is repairable.
SEND THIS TO SALVAGE
The customer is upset because they were placed NAF for the accident and still has to pay their deductible. Stated that this should be the responsibility of the OIC.
CALL THE AO NOT TM
You received a claim due to the customer stating that they want all OEM parts on their vehicle.
What is BACK TO EXPRESS!
While working an a QFC for the claimant they state that they have some light soreness from the accident, stated that they hadn't sought medical treatment and don't want to have anything checked out.
NOTE THE FILE AND KEEP IT
You received a claim due to a customer requesting additional review of damages as they attempted to go through OIC and OIC didn't pay enough. the invoice from the repairs is from a body shop that DD owns, there are no photos of the vehicle and the damages, and the DD has a copied version of a power of attorney for the NI.
SEND THIS TO SIU!!!!!
Your customer has a 2025 Chevy Suburban that was involved in a rear end accident. There is extensive damage to the rear and the airbags deployed. The vehicle is at a SS and the rep at the shop has already started to work on the estimate. RP states that its a PTL, the customer wants to hear about the estimate first.
KEEP THIS CLAIM!
You completed liability on a claim with statements, photos, accident location, and a police report. The customer feels that they shouldn't be at fault at all for the accident and the AO has called to speak with a TM to change the decision.
SEND TO A TM