FD1
This is the first thing you should say to every guest as they pull up to the window.
"Welcome to Tommy's Express"
Where should we stand in the FD2 position?
4x4 square
Gift cards count as memberships?
TRUE or FALSE
FALSE
Which side of the tunnel is MOST safe while the wash is running?
Drivers side
What is included in the details kits?
Air freshener, 2 dry cloths, glass cleaner, all purpose wipes, detailing towel
When a guest asks about the ceramic body wax, how would you describe it to help them understand the benefit?
Our Ceramic body gives you that SHOWROOM SHINE!
How many 'Emergency Stops' are there on property? Name their locations.
There are 9 stops on property.
1- upstairs Office
2- FD1 [Above iPad]
3-FD2
4- 2 Chem-station [ Midtunnel]
5- Outer wall to the left of the Bay 1 Door
6- Speaker/ Sensor Speaker
7- End of Tunnel
8- Inside Bay 1
Under output control what is the function page number that has "Trailer Hitch Functions?"
Page 25-32
What should not be used while the wash is running?
Bay Gun
How much are air fresheners?
$1.09
How would you explain our Quality Wash to a guest?
Our Quality Wash is our Basic Exterior Wash.
How many total vacuum hoses do we have?
11
What gesture do you use after the guess is successfully loaded?
Thumbs up and a smile
On Dash Board where is the costumers payment info located?
Under the INFO TAB
What is the hight limit for the tunnel?
7ft
What detergent is #7?
Drying Agent
What two days should the back pits be cleaned ?
Wednesdays and Saturdays
What PPE is needed for crew members to enter the tunnel safely?
Gloves, Safety Goggles, Ear Muffs
How do you welcome the guest at the window?
Hello welcome to Tommys Express!
What does the "T" stand for in WE OWN IT?
Training
How many grease spots do we have in the entire wash
64
What does the 1st "W" mean in WE OWN IT?
Wash quality
What are the 4 locations in the low country (Charleston) area as of right now?
North Main, Tanger, Ashly Phosphate, and Trolly Rd
What special privilege (think about clothing) is awarded on Fridays?
Crazy socks
In what direction does the wraps spin?
COunterclockwise