RTA
On the RTA 1986, what is section 40 (1)(a)
The tenant shall pay the rent as and when it is due and payable under the tenancy agreement
What is the CHUR line number?
0800 888 455
How do you currently load a maintenance work order in Kotahi?
Repairs > Service Request
Percentage of reported incidents of disruptive behaviour where a decision on appropriate action occurs within 15 working days
>90%
Can you action anonymous complaints?
Yes
Can Kāinga Ora enter the property for a routine inspection with 24 hours’ notice?
No, a minimum of 48 hours’ notice is required for inspections
Matt Crockett
Who is the General Manager for Transformation?
Matthew Hulett
Percentage for new debtors who have a repayment arrangement in place within 21 days of rent becoming overdue.
>85%
How many days to acknowledge a serious DB incident?
1 day for serious incident 2 days for all others
How long is a Section 56 notice valid once issued?
Validity period: The notice remains valid for 90 days from the date of issue.
What does CEP stand for (Not placements)?
Customer Experience and Practice
Maintenance Delivery System
What is the $ amount for tenant rent debt target by 30 June 2026?
Target >6m
What is the current average number of days we’re taking to make decisions as an office?
8 days
A tenant refuses access for urgent repairs after multiple requests. What section allows the landlord to take action? *Hint between 40 and 50
Section 48(2)(d) allows entry for necessary repairs with 24 hours’ notice. Refusal may be considered a breach under Section 40.
Which act sets out our operating Principles for how we must function as a social housing provider?
Kāinga Ora – Homes and Communities Act 2019
How many new valid Work Controls have been recently announced? Bonus points if you can name them all
7 - Electrical, Plumbing, Heating, Curtains, Cleaning, Pest Control and Roofing
Percentage of successful applications to the Tenancy Tribunal for tenancy termination due to disruptive behaviour
>85%
What type of notice can the local council issue to tenants if there are complaints of excessive noise?
An Abatement Notice.