Procedures
On-Call Responses
Resources
Duty Structure & Expectations
Misc.
100

A student is unconscious and intoxicated. This is the correct order of people or services an RA must contact in this situation.

What is: 1) Call emergency services (911) and 2) Notify Tier 1 

100

If alcohol is present in the room and someone under 18 is present, this must be called or notified.


Who is UPD?

100

This campus service assists students in accessing mental health support through counseling, crisis response, and emotional wellness resources

What is CAPs?

100

The time you pick up and drop off the duty phone on a weekday.

What is 6 pm and 8 am?

100

This action is required when only one of the suite’s toilets is non-functional, but others are still usable.

What is submitting a maintenance request?

200

This is what an RA should do the morning after completing their weekday duty shift


What is submitting a duty log?

200

It’s Wednesday at 1 PM, and a minor situation is happening in your building. This is the first person you contact.

Who is my area, RLC or AC?

200

This campus service helps connect students to the appropriate departments when they face issues like food insecurity, housing instability, financial hardship, or other basic needs.

Who are Basic Needs?

200

Places RAs can go while on duty.

What is the area dining center?

200

These are the hours an RA is on duty during a holiday or break shift.

What is 6 pm to 6 pm (24hrs)

300

Before responding to an incident, RAs should use this resource to understand who lives in the dorm or room involved.

What is Starrez?

300

This is who you call when there is no hot water in the residence hall.


Who is Tier 1?

300

A resident needs an accommodation

Who is BMAC?

300

This is the schedule for RA weekend duty shifts.


What is Friday 6 pm to Saturday 6 pm/Saturday 6 pm to Sunday 6 pm (24 hrs)?

300

According to the RA compensation policy, one break duty shift equals this many paid hours.

What is 4 hours?

400

These are the three things an RA must gather or ensure when a resident is being transported. 

What is the hospital location, Officer badge number, and Name/SID?

400

This is the next step an RA must take after resolving an incident.


What is submitting an IR? 

400

A resident is scared to walk to class at night.

What is a CSO (Community Service Officer) and the Night Escort Program?

400

This is what an RA must do with the duty phone when their weekend shift ends.


What is physically handing the duty phone over to the next duty team?

400

At CSULB, mandated reporters are required to report Title IX violations within this timeframe.


What is 36 Hours?

500

When calling UPD, have this information ready

What are: 1) The current location of the resident (building, floor, room number), 2) Their consciousness and physical status (responsive, breathing, vomiting), 3) Whether they are a resident or guest, and 4) Their full name, student ID (if known), and room number (if applicable)?

500

A parent contacts you asking about their student’s well-being.

What is explaining to the parent that you cannot confirm or deny the whereabouts of their student, contacting Tier 1 for consultation, and knocking on the resident’s door to inform them their parent is trying to reach them, allowing them to respond on their own volition?

500

The non-emergency phone number

What is (562)985-4101?

500

This is what you should say when answering the RA duty phone.


What is "Hi, this is Parkside North, RA Elbee Shark, how may I help you?"

500

These are the full professional titles of the Assistant and Associate Directors within CSULB’s Residential Life department.

What is the Associate Director for Residential Student Development, Assistant Director for Student Engagement & Staff Training, and Assistant Director for Selection, Operations, and Leadership?