Procedures
A student is unconscious and intoxicated. This is the correct order of people or services an RA must contact in this situation.
What is: 1) Call emergency services (911) and 2) Notify Tier 1
If alcohol is present in the room and someone under 18 is present, this must be called or notified.
Who is UPD?
This campus service assists students in accessing mental health support through counseling, crisis response, and emotional wellness resources
What is CAPs?
The time you pick up and drop off the duty phone on a weekday.
What is 6 pm and 8 am?
This action is required when only one of the suite’s toilets is non-functional, but others are still usable.
What is submitting a maintenance request?
This is what an RA should do the morning after completing their weekday duty shift
What is submitting a duty log?
It’s Wednesday at 1 PM, and a minor situation is happening in your building. This is the first person you contact.
Who is my area, RLC or AC?
This campus service helps connect students to the appropriate departments when they face issues like food insecurity, housing instability, financial hardship, or other basic needs.
Who are Basic Needs?
Places RAs can go while on duty.
What is the area dining center?
These are the hours an RA is on duty during a holiday or break shift.
What is 6 pm to 6 pm (24hrs)
Before responding to an incident, RAs should use this resource to understand who lives in the dorm or room involved.
What is Starrez?
This is who you call when there is no hot water in the residence hall.
Who is Tier 1?
A resident needs an accommodation
Who is BMAC?
This is the schedule for RA weekend duty shifts.
What is Friday 6 pm to Saturday 6 pm/Saturday 6 pm to Sunday 6 pm (24 hrs)?
According to the RA compensation policy, one break duty shift equals this many paid hours.
What is 4 hours?
These are the three things an RA must gather or ensure when a resident is being transported.
What is the hospital location, Officer badge number, and Name/SID?
This is the next step an RA must take after resolving an incident.
What is submitting an IR?
A resident is scared to walk to class at night.
What is a CSO (Community Service Officer) and the Night Escort Program?
This is what an RA must do with the duty phone when their weekend shift ends.
What is physically handing the duty phone over to the next duty team?
At CSULB, mandated reporters are required to report Title IX violations within this timeframe.
What is 36 Hours?
*However, any confirmed OR suspected Title IX concerns need to be shared with an HRL supervisor as soon as possible
When calling UPD, have this information ready
What are: 1) The current location of the resident (building, floor, room number), 2) Their consciousness and physical status (responsive, breathing, vomiting), 3) Whether they are a resident or guest, and 4) Their full name, student ID (if known), and room number (if applicable)?
A parent contacts you asking about their student’s well-being.
What is explaining to the parent that you cannot confirm or deny the whereabouts of their student, contacting Tier 1 for consultation, and knocking on the resident’s door to inform them their parent is trying to reach them, allowing them to respond on their own volition?
The non-emergency phone number
What is (562)985-4101?
This is what you should say when answering the RA duty phone.
What is "Hi, this is Parkside North, RA Elbee Shark, how may I help you?"
These are the full professional titles of the Assistant and Associate Directors within CSULB’s Residential Life department.
What is the Associate Director for Residential Student Development, Assistant Director for Student Engagement & Staff Training, and Assistant Director for Selection, Operations, and Leadership?